Bikes OnlineReviews of bikesonline.com

Im soooo disappointed with BikesOnline.com I bought the bike below on Feb 9th: 2022 POLYGON STRATTOS S8 DISC I STILL havent received it after one month! OK! I get it. Shipping issues. But I would appreciate if someone, ANYONE from the company could at least return my calls or emails! A few weeks pass by, and this is what I got: "At the moment, it's ready to ship anytime. We are waiting for FedEx to pick it up at our warehouse in Simi Valley" dated 2/28 Its 3/11/22 and still NO BIKE! Im pretty sure this is NOT a FEDEX issue. I've emailed and asked if I could CANCEL the order and provide the refund process info. I WAS GHOSTED! So now, Im wondering did I just get SCAMMED out of almost $3000?? Will I need to SUE this company?? If I do receive the bike soon, will it have issues working properly? Or a missing part? Then deal with MORE HEADACHES on returns, warranties, exchanges, REFUNDS, etc... I should've done MORE RESEARCH on this company before buying: See BBB's BikesOnline reviews! So... For now, I will keep reaching out and hope for the best. All Im asking for is to receive a bike that I payed for thats in great working order. Is that too much to ask?

Made a big mistake ordering a bike from Bikesonline.com. I ordered and received only the invoice, nothing else. Nobody picks up the call no response for email.

Do me a favor and don't buy from this company, unless you want multiple free headaches with your purchase. After waiting forever I got my bike with a bent fork. Customer support sends basic templated responses - such as: "​I have already endorsed your email to our warranty team so that they can further assist you." --- Buy at your own risk. Processing a chargeback. Also don't believe all the 5* reviews on their site - unfortunately, I didn't check trustpilot, I regret it. --- Important note: They are NOT an American/California company. They are Australian just launching in the US. Clearly, they don't understand the US market. I don't care if they are from the Moon, just don't lie and advertise "California Specialty Retailer" when you are clearly not.

l ordered an expensive bike from Bikes Online in September and they have charged my account or $1,000. I never received a shipment. I've placed tickets, left voicemails, sent emails and still no response. I'm concerned this is a scam and not a legitimate company. If you try to call their number on the website, there is no way to reach someone or leave messages. I recognize a global shipping issue but the customer service is awful!

ordered my bike a month ago and still havent gotten it. I tried calling, emailing, and online support and got no where. about to report a scam to paypal so I can get my money back since I well not be getting the bike.

Ordered a bike for Christmas for my husband. I ordered early to ensure it would be here by Christmas as I understand supply delays are real right now. He opened it and put it together on Christmas and the frame is cracked. We requested a return or replacement from Bikes Online and they offered us a $40 store credit. The bike was over $1200! It has not even been ridden once! Terrible customer service. I hope no one else has this same experience.

Purchased 2020 Polygon Path 3 Urban City Bike in Ju of 2021. The Polygon bike is performing as expected for a mid, to mid-low end component bike. However, a small but useful feature, the kickstand is too long for the bike. As a result I have to lean the bike against things everywhere I go. BikesOnline had me send pictures and video of the kickstand. I sent the pictures and video, although limits on attachment sizes caused my first two video submissions to fail. However, I did get BikesOnline a video submission on the third attempt. I submitted the initial request for support on August 13, 2021. I received some email support between August 13 and September 17, 2021. The solution was for me to ccut the kickstand to length. However, I pointed out that cutting the kickstand meant losing the rubber boot at the end of the kickstand. Cutting the kickstand would eliminate a piece that held the boot onto the kickstand. After I pointed this out, I received no more support. I realize this is a small feature, but it is essential in my opinion. I paid for a kickstand on the bike that works, and I expect that from BikesOnline. BikesOnline has not delivered.

I’m actively trying to fix our situation, and leaving this to try to get supervisor (Vinee) to follow up and as a warning to others . We ordered our kids’ pricey sole Christmas bikes November 25, 2021. Shipping was expected on Dec 2nd. Today (12/13/21) I checked tracking and found it hasn’t shipped! I contacted customer service and found one of our ordered bikes would be shipping “today or tomorrow” and would guarantee to us in Florida by Christmas. But, I found out the other was not in stock, with no estimate on when it would be? The reason the bike is not in stock is “COVID” supply issues. Okay that’s fine, I get it, but why was there a shipping date (Dec 2) when I purchased it? Why was my credit card charged in November? And most importantly, why wasn’t I notified so I could have gone elsewhere to buy the bike for my 9 year old in time for Christmas? I spoke to customer rep Enrique today and identified a possible solution by Christmas. He told me his supervisor Vinee was working on it and would call me before the end of day. He did not. I called back just before they closed and was told that Vinee was in a meeting but would call me today guaranteed, since this is so time sensitive. No call. I’m concerned that this is not a legitimate company. Edit 12/27: we UPGRADED one bike to one that was in stock and they both came by Christmas! Arrived Dec24 at 4pm. It was a nail bitter! Both bikes are awesome. Wrapped great etc. And Vinee did get back to me and was super helpful. I panicked when I first wrote this review (after seeing others). But today I just updated from 1 star to 4.