Bikes OnlineReviews of bikesonline.com

I bought a Polygon Xtrada 5 which arrived without pedals, no tool kit, no front wheel quick connect/hub. Immediately contacted customer service via their help desk...I also called and left a message. I also did a chat on their website just now. Still no resolution to my missing parts and I've had this bike for more than four days. Will probably have to send it back. Really, you're rolling the dice with this company. If they send you a bike that is perfect and not missing parts, you're probably getting a decent deal....if there is any issue at all, you'll regret your decision, as they pretty much have zero customer service and, as others have mentioned, zero warranty support. You don't see service this bad in 2022.

I originally wrote Bikes Online a 1 star review due to their shipping/order fulfilment notification system. I'd give the entire purchase a 5 star if it wasn't for that issue. I ordered a Polygon Siskiu T7 on 6/6/22 when it came "back in stock"... there was roughly a 10 day wait before the order status actually changed. It sat on pick past their claimed 5-7 day pick period. Mind you, the bike said "estimated to arrive in 10 days" to my zipcode. So of course at day 10 of pick status I was beyond concerned after reading other reviews. The bike actually came, was exactly as ordered, and assembled nicely. The only complication was an improper crimp on the dropper seat cable. Who cares, easy fix. The bike is amazing and is 100% worth the money, but I can't say this enough: Their shipping/order status notification system needs changed dramatically. And needs changed NOW. I'd happily wait months if I know that's how long it'd take. But this system leaves you wondering if your purchase was legit given the card is charged in full as soon as you click "place order". All in all, I'd use BOL again, but I would be suspicious of shipping times given there's no info provided basically. If you order way in advance of riding season I doubt there'd be any issues.

Not sure what to say, my wife bought me a bike on June 20th, 2022, the company website states, that it can take 5 to 7 business days to process your order, then in my case 4 extra days for shipping. Well, it has been already 10 days and the company has not even processed my order. I contacted the customer service line on June 28 and their answer was that "it will probably be process this week" well is Friday July 1st and nothing happened. The person (in customer service) that help me was very pleasant and professional... but at the end of the day the company did not stand to their well promoted efficiency and services, I hope that at least their bikes will be up to the level of quality that they market. Let's see if I get my bike soon or if I will ever get it! Just take a look and do the math of positive vs poor and bad reviews in this page, that will yell you how bad bikesonline are. My advice buy from some other place or your local bike shop it will be worth it.

They sent us a bike with the end cap missing on the front wheel. It wasn’t discovered until after causing damage to the frame and front brake unit, because our shop thought it was a slightly bent rotor. Bikes online would not fix it, they wouldn’t even take responsibility for the missing wheel part! It’s pointless to talk to people who just assume you don’t have eyes in your head and can’t put together a bike properly, we have only assembled several after all, and had multiple bike technicians look over the assembly. Had to pay another 40 bucks just to get the bike specific cap for the wheel. This is after having the shop experts try to figure out the problem twice! Seriously doubt we will ever order anything from them again. Should have just bought a big name brand from the local shop to begin with I guess. Highly disappointed.

I purchased a Polygon Bend R2. They advertise it with WTB Ventures already on it. As soon as I open it, there are some budget Vee Tee Rail Sports on it. Their support says they did this to get it out faster. Thats literally false advertising. Theyre full on bait and switching customers on purpose. Dont buy from here. Update, the customer support is trying to pull more tricks. The site says MANUFACTURERS can change specs. The support person, Kenneth, said Bikes Online put on these other tires to get the bike out faster and then sent that disclaimer. Bikes Online is the distributor. Dont let them trick you. They are purposely putting on lower quality pieces and showing you an unrelated disclaimer.

Im an avid cyclist been biking for over 50 years and have owned many bikes. Beware of BikesOnline for bait and switch tactics, I ordered the most expensive bike they offer the Polygon Strattos S8 with complete Shimano Ultegra components. The specs on the bike reads the bike has “tubeless wheels and tubeless tires” they sent me tube tires that are not tubeless compatible, the rear hub was defective, the pawls inside the hub which turn your wheel were stuck, had to have mechanic get the pawls freed up, and the bike was right out of box and it also had a scratch on the downtube! A brand new bike shouldn’t have these issues. They said in fine print which I still haven’t found that BikesOnline or Polygon could switch out components based upon availability that’s not what I paid for. So be aware of the bait and switch, they said I could return the tires but at my cost both ways, even though they put the wrong tires on the bike in the first place. And there 14 day return policy is bogus, you can assemble the bike but you can’t test ride it? I did find that in fine print. I’m sure some folks have had a great experience with BikesOnline mine not so much I knew what I wanted in a bike and on paper the bike is awesome and a great price, unfortunately that’s not the bike they sent. I can buy new tubeless tires for a lot less than what it will cost me for shipping both ways, but again I shouldn’t have to buy tires if they would have just shipped what the bike specs say. They were willing to fix the hub up to $35 repair cost, again a new bike shouldn’t have mechanical issues! And there’s the scratch on the downtube, it’s a new bike! They offered me a $25 store credit, yea! Once I have the bike up a running it should be a nice bike just a little frustrating that I have to go through all this. So buyer beware!

I’m back I have something to say, I’m trying to figure out what I want to say as I go. In my review I made fun of or condemned Polygon, Maybe I should,Maybe I shouldn’t. Maybe I will do what Bikes On Line says they do and skip the middle man (Bikes On Line). Yes I watched BOL’s little video about why you should buy from them. Well I have been thinking since my last review. I am fixing to drop about $1000.00 on a set of quality rims and I spent around $60.00 for the handle bar stem. Not to mention I have already spent $2048.00 to buy the bike and ship it to my door. So apparently being a consumer direct company doesn’t save me any money. Also the customer support, I guess they are referring to the generic email that there computer sends when I email them repeatedly about why I haven’t heard from them. And now BOLs warranty process. Well let’s look at it like this,I also have another MTB from a local bike shop here in central Florida. If anything happens they are on it like a fat kid on a cupcake. I am always satisfied even though I have to pay for the repairs because yes I broke it. But they have also given me some free adjustments on my brakes and shifters. And if there is ever a warranty issue they would have it resolved within a week. I bought this bike on May 5 and have got to ride it once. I ride my Giant all the time. So the way I see it, from BOLs perspective is a penny saved is a penny earned. Meaning don’t pay for shipping to warranty a part, and that also lead’s to no warranty period. Now after I fat mouthed polygon in my last complaint. I now see it like this. Companies shop around and they buy in bulk just like my rims. And if there are some bad ones in the bunch then they depend on customer feedback I.E. for warranty. So BOL isn’t going to warranty anything so Polygon is still selling Bikes with bad rims. That’s not Polygons fault, Polygon I’m sure has a contract with BOL that states BOL will franchise Polygon bikes in polygons best interest. Conducting bad business with consumers all over the world is not good business for Polygon. But if Polygon goes under no big deal BOL picks up another company and continues business as usual. So I’m going to try to contact polygon and drop this bug in there ear. I hope this helps someone out there.

Frustrating experience. I ordered a bike and was told 10 days. I followed up in ten days and they said it would be shipped that week. Followed up again and agaIN. Finally, 3 weeks after order had been placed, they say they can not fill the order - sorry. I can not recommend this outfit