Peter M.
Absolutely awful experience
Absolutely awful experience. Bikes were not what I had ordered online but went with them anyway. Had two bikes and only given one lock. My son and I rode through Central Park, then locked them up at a bike rack to visit a museum off the south end of the park. The lock only extended so far and found one of the bikes except for the front tire had been stolen. We walked an hour on a very hot day back to the company because they would not pick us up. And they charged me for the bike.
Response from Bike Rent NYCApr 8, 2020
Hello Peter, Thank you for your business and the feedback here. While I do not know the specifics of your experience here, we do offer bike insurance which would cover similar situations like this. I hope this was offered to you and explained in full at the time of your rental. Locks are We work hard to train our staff on how to provide great customer service which, unfortunately, was not what you experienced in our store. We do apologize for this as it is not who we are as a company. Kind regards, Bike Rent NYC