Bike Rent NYCReviews of bikerent.nyc

Response from Bike Rent NYCMar 16, 2020

Hello, We apologize for any inconvenience that you experienced. Our goal is to provide a n easy to use, high quality service and the experience you've detailed here isn't consistent with that. While we know that glitches and technical difficulties happen, we assume complete responsibility for any errors. Thank you for your business and for your time writing this feedback, and we hope that we will be able to serve you again in the future.

Response from Bike Rent NYCMar 23, 2020

Pablo, Thank you for your feedback here as this will let us know of areas that we need to address. We strive hard to provide great customer service to all of our riders. I am sorry that this did not happen in this case. Rest assured, we will discuss this internally to better our service. We hope to see you again in NYC!

Response from Bike Rent NYCMar 31, 2020

Hello Rob, Thank you for riding with Bike Rent NYC! We appreciate your feedback here as it helps us to discover areas which we need to improve upon. We work hard to train our staff on how to provide great customer service. Clearly, this was not what you experienced in our store and we do apologize for that as it is not who we are as a company.We hope to see you again to show you the high level of service that we are capable of offering. Kind regards, Bike Rent NYC

Response from Bike Rent NYCMar 24, 2020

Hello Jose, We apologize for this, we recently started using Trustpilot and your email was in our database. Unbeknownst to us at the time, their system sends an email for a review and then another follow-up 5 days later. We have since updated this. We hope that aside from this, you enjoyed your ride with us!

Response from Bike Rent NYCMar 28, 2020

Hello Neal, Thank you for your feedback here as it helps us to discover areas which we need to improve upon. We do work hard to minimize wait times and the overall efficiency in our stores. As such, we have many self-service kiosks at all of our locations which can take your booking. However, we will certainly put your feedback to good use and re-evaluate how we can be better!

Response from Bike Rent NYCMar 30, 2020

Hello Alan, Thank you for riding with Bike Rent NYC! We appreciate your feedback here as it helps us to discover areas which we need to improve upon. We work hard to train our staff on how to provide great customer service. Clearly, this was not what you experienced in our store and we do apologize for that as it is not who we are as a company. Kind regards, Bike Rent NYC

Response from Bike Rent NYCMar 28, 2020

Hello Els, Thank you for riding with Bike Rent NYC! We appreciate your feedback here as it helps us to discover areas which we need to improve upon. We work hard to train our staff on how to provide great customer service. Clearly, this was not what you experienced in our store and we do apologize for that as it is not who we are as a company. Kind regards, Bike Rent NYC

Response from Bike Rent NYCApr 7, 2020

Hello Roel, Thank you for your feedback here. We do offer bicycle rentals and tour 365 days a year. If you can send us an email ([email protected]) please let us know which service was not offered to you and at what location so we can research this further. While we do have bike mechanics in our stores, we apologize if the bike you received was not up to our normal high-standard. We will certainly address this internally in our efforts to be a better company.