Bike Rent NYCReviews of bikerent.nyc

The bikes were terrible. One of them was almost impossible to ride unless we were on completely flat ground. The customer service was aggressive, and it felt like they only cared about taking our money. We did not receive any refund, even though they completely ruined our Central Park experience. We could have walked around the park faster and with less effort. We missed several popular sights because the bike was so difficult to use that we eventually had to push it. The man sitting at the computer was especially rude and unpleasant. Overall, a terrible experience.

Bike Rent NYC at Central Park is a scam. They rent you bikes that are garbage, dirty, run down and don’t work as they should. They never checked the air in tires making us ride slow in a heatwave. When I returned them before the 2 hrs limit they ignored my complaint and then only said we still had time left to use the bikes. Yeah no sh*t morons. We brought them back bc you failed to put air in my bike and charged 67. for 2 bikes for 2hrs. My fault! I normally check reviews first and this time didn’t. They were all foreigners and barely spoke audible English. They are scammers and would never recommend renting bikes here. Can get them so much cheaper elsewhere

The owner Mergen hired me to do work for him. He is extremely rude and unprofessional. Would not honor my business policy of custom items are not returnable and returned back custom made items after nearly 3 months after not picking them up from his bike shop. When I explained to him the policy he called me a ton of names. I corrected his poor grammar in response and he tried to say I was racist. Just crazy experience. Disrespectful towards women and foul mouthed. I would not recommend working for him.

It’s easy for me to lose my rag and give a very angry review. I will try to give a very level headed review as much as I can; however, I do not have a lot of good things to say, at all. I booked a 3 hour bike ride for 8:30am a few days before. I arrived at the store and it wasn’t open. Straight away, I’m losing precious minutes on my bike ride that I paid for. The store opened about 8:45am for some reason. I walked in shortly after and approached the desk. The store was obstructed with items, you could barely get through the shop. I got to the desk with a man on the other side looking at me with a “what are you doing in my house” look, a face of a man that’s never seen a human in his life. I said I have an appointment for a bike rental, he look bewildered. He can’t believe a person walked into a bike store to ask… for a bike. He said show me where you booked it, I showed him the confirmation email. He confirmed to me that this is the right place and the email is legit. He checks his computer, asks for my name and ID. He then tells me there’s nothing on the system. Bare in mind I booked this through the official website and it is linked to the official central park website too. I knew where this was going, I then decided on the spot that I was just going to take a morning walk around central park. I asked him kindly for a refund if he wasn’t going to provide me the service I paid for. He refused and said no refunds. So I can’t have the bike and now I can’t have my money? He told me to contact the number in store. I said I’m from the UK, I can’t call US numbers. He did not care and was not willing to help me get in contact with the store owner/customer service. I can safely tell you that my reaction was not pleasant, at all. It didn’t help that he could barely speak a word of english. I understand that learning a 2nd language is difficult, but if you are next to the most famous park in the world and you are providing bikes for people in and english speaking city, you should be able to speak decent english. I left an email later that day and my hotel said I can call for free in my room. I called 5-7 times, no answer. I’m writing this review over a month after the experience. I still haven’t received an answer from them. Luckily, my credit card company gave me back my money with no hesitation (shout-out to American Express). Judging from the other reviews, this is certainly a common occurrence. I question wether they really rent out bikes and the store is used for other reasons that may not have anything to do with bikes. A very suspicious place. They need investigating from top to bottom. This cannot be allowed. I will be contacting some people in NYC about this establishment. Stay well clear of this place. You will not see your bike, nor your money.

Contratamos 4 bicicletas eléctricas y, al llegar al punto de recogida, nos entregaron vehículos en muy mal estado y además con un coste superior al acordado. Solicitamos la devolución del importe, pero después de dos semanas seguimos sin recibir respuesta ni reembolso. Una experiencia totalmente negativa y poco profesional.

Leider konnte ich mich mit meinem iPhone und einer CH-Nummer nicht registrieren. Der Support hat nur ungenügend darauf reagiert und gesagt, man soll es doch mit einem neuen iPhone versuchen. Sehr schade für diesen sehr schwachen Support - grundsätzlich ist das eine super Sache!

We had a New York holiday break booked for the end of January 2025, turned up to the pick up point having booked from the UK to find the hire shop shut at Central Park and no notices anywhere to let you know. We know it has snowed but the cycle roads were clear and bikes were using them, so no excuses. We've had no email contact from them either before or after and no responses when trying to get money back - we've now sent 5 emails and had no responses to any of them. Just silence! Very poor considering New York is such a friendly place and the customer always comes first. Clearly not the case with these guys! I'm still chasing a response but getting nowhere through either phone calls when in New York (no response) or emails to reservations email address. VERY POOR & UNPROFESSIONAL. We just want our money back as a legitimate refund due to their cancellation as per their services agreement but haven't had any contact yet. If anyone kows of any other contact other than the reservations email address.

Terrible experience, not friendly staff and horrible bike not safe at all This service should be closed!