BigtoeReviews of bigtoe.yoga

Terrible customer service. I moved a massage that I scheduled post op, but I was having complications. Had to pay a fee for that. Then I tried to change my appointment several days out when I had more issues. The day of my massage, I ended up in the hospital for emergency surgery. I paid almost two hundred dollars for nothing. In addition, there’s no way to communicate with the therapist before the session to even prepare them for what they are walking into. The worst.

Totally disgusted by this company! I can't reach anyone in customer service it said it would take 15 minutes I've been waiting for 52 still no response! They gave me a price online of $330 but yet they charged my card $400 415 and I still haven't even got a massage booked! I've reached out to customer service no response I've tried to cancel there's no way to do it online there's no customer contact number there's no way to talk to a live person BEWARE OF THIS COMPANY!!! TOTAL SCAM When I try to file a complaint they ask for a booking number and I never received one!

I booked an appointment this morning for a at home massage they took my card information and told me that I had an appointment between 2:00 and 4:00 today and I asked them to tell the therapist to call me when they are on their way so around 2:00 after I've wasted my whole day waiting on them I get a text saying that Unfortunately they cannot find any therapist today would tomorrow be okay. Well I am in such pain with my hip I was ecstatic when I found found out I could get someone out to help relieve my pain today. What company would book you an appointment tell you a window of time and then not knowing if they had a therapist to fulfill that appointment. Horrible horrible horrible horrible customer service I would not recommend them. And I think you would be just as disappointed with them as I am and by the way I tried to post this on their Facebook page but they would not allow me to post it somehow they blocked me from it

This is a fraudulent operation that has zero customer service and stole my money. They did manage to answer my credit card company when I disputed the charge so there is a fraudulent human working this ring.

This was a great experience. I was staying at a hotel in Miami and after a super stressful day dealing with business matters, all I could dream of was a deep tissue massage. Bigtoe came to the rescue! My masseuse was nice, punctual and super skillful. I visit Miami at least once a month and can imagine myself being one of their regulars.