BigtoeReviews of bigtoe.yoga

The reason for this lower rating for this particular massage app is two fold. 1) the app is not detailed enough or flexible enough to allow you to discuss time frames, or options etc. Once they line you up with a masseuse you don’t have the ability or opportunity to choose from any others who might want the job, if you don’t like who they chose for you plus you can’t cancel without losing your money. . You are limited to whomever they select for you. The app in general is just not very flexible. 2) second, their customer service is pretty terrible. Not helpful at all or accommodating and definitely not customer oriented. If you wish to change the time, even if the masseuse agrees to it, they will charge you $75 for any changes. If you don’t like who they chose for you and want to cancel you get billed the entire amount. It’s just very inflexible and the customer service is poor at best.

The masseuses are booked on time however this website is definitely not user-friendly. There is absolutely no grace period to cancel a massage and immediate 12% is charged whether you cancel within 30 seconds or 30 minutes. The longer you wait the more the cancellation fee is.  Also tip/gratuity is already included whether you enjoyed your service or not.

When the massage therapist actually show up to the appointments my experiences have always been good but more often than not your card is charged anywhere from $185 to $200 the therapist never shows up never calls to let you know they're not coming and you're out of your 185 to $200 for the mandatory 3 to 5 days until they refund your money but they beg you over and over again to reschedule for a time that is not convenient. I would suggest finding a local massage therapist that you can trust instead of pouring $200 down the wishing well hoping that a therapist shows up and doesn't just have your address to show up when you're not home.

I’ve worked for BigToe for 1.5 years now and I really had to do my research on this company after I realized I was never able to speak to anyone on the phone. After doing my research, I discovered that this company is run by people from India which creates many communication issues. They may try their best but they don’t understand how to be transparent and professional at the same time. In the beginning, they were either rude or a little “classist” when I would chat with them in text but they’ve gotten better about that. They don’t let the therapists schedule their week in advance and be notified of appointments far enough in advance to remain a responsible adult. Most all of my bookings were last minute, 2 hours ahead of time. If it was consistent, it would be okay but it’s not, and when I asked them what was going on with my account, why the appointments stop, they just don’t tell me, they say everything is fine, but this happens to me on major holidays like Mother’s and Father’s Day. The last minute booking system means they wait until I am in a massage to send me bookings to go to the next massage. The inner workings of the app are not in communication with the people in the chat system. And from what I understand they simply take the customer’s money when either the customer wants to cancel or the therapist doesn’t properly decline the appointment and since there’s no person to verbally speak to for customer service, there is no way to hold someone personally accountable for it. The application itself is in development mode so they are have access to way more data points in my phone than the average application. In my opinion, BigToe Yoga will never be a fully honest company until you can actually speak to someone verbally from their customer service department. They rely too heavily on the professionalism of the therapists to uphold their company and without the higher standards of education American Massage Therapists go through, their company would fall apart. It feels like they’re using the people who are using this new platform to develop it, and they have NEVER done this before.