BigtoeReviews of bigtoe.yoga

You have to pay before you can meet/see/ask therapist any questions. I booked a massage last second and wasn’t even sure if anyone would be available,I was informed right after that we were having people over and there would be a time conflict so I quickly canceled less than 5 minutes and they charged 80% of the massage amount.This is a terrible business practice and probably explains why their retention is so bad.STAY AWAY

They were by far the worst company I have ever dealt with . I made an appointment for 3pm on the 20th they had no problem taking my money , fees & 20% tip. They just forgot one thing to SHOW UP! I had a knot in my back & was in so much pain. I waited 3, 3:15, 3:30 , 3:45 @ 3:53 they dare send me an automated text that says sorry maybe we can do it tomorrow??? Msybe? They are absolutely the most inconsiderate company I have ever dealt with now I’m trying to get my money back it’s blaming my bank of 20 yrs. I have f*NG had it with people & companies that think they can just do what they want & screw u around. This company I hope people read this I am not in the business of giving bad reviews until this place hit me.

I paid for 2 massages, 90 minutes each, one for my mother and one for myself. We each received massages approximately 55 minutes each. I called the company, they said "sorry for the inconvenience." Nothing was done about it. I will go elsewhere next month.

If I could give a negative star I would I booked and paid for a prenatal massage that they could not find a therapist for and informed me last minute . They then offered a therapist for the following day as early as 7am. I booked it for 2pm and at 2:20 I reached out to them only to be informed that they did not find a therapist!!! The worst company

I was sent an incompetent therapist who refused to do a massage face up only as I get vertigo when rolling over. We agreed it was best not to begin the massage as this therapist said she was "not used to doing massages this way". She assured me there would be no charge. I was sent me an email saying that I would be charged half the massage fee, and no reply from BigToe to my messages.

Unfortunately, I had a very poor experience with this massage service. I want to note that she was very nice and respectful of my home, but unfortunately, the overall experience was not satisfactory. She arrived about an hour late, citing car issues, although she arrived in what appeared to be a new car. During the massage, she was also texting on her phone and receiving notifications, which was distracting and unprofessional. The massage itself was extremely disappointing. She performed the entire massage using only one hand, and the technique felt very unskilled and poorly executed. I specifically requested a deep-tissue massage, but instead of feeling therapeutic, the pressure often felt like she was digging into my skin. Her nails were also uncomfortable and made the experience worse. Overall, it did not feel like she had any training or experience to provide the type of massage I requested, or any massage for that matter I left a tip regardless for personal reasons, as I don't like to perpetuate negative stereotypes or be unnecessarily harsh toward service workers. However, I will not be using this service again, and based on my experience, I would caution others against booking it.

One of the worst service experiences I’ve had. I booked an in-home massage through Bigtoe and ended it early because the therapist was sweating so heavily that sweat was dripping onto my head and neck. It was disgusting, unsanitary, and completely unacceptable. What made it worse was Bigtoe’s response. After multiple emails explaining exactly what happened, they refused to provide a full refund. Instead, they refunded 50%, gave me a $20 credit I’ll never use, and declared the matter “closed.” I didn’t end the massage because I changed my mind. I ended it because someone else’s sweat was dripping on me. Bigtoe had several opportunities to handle this properly. They chose not to. I would never use this company again and strongly recommend others think twice before booking with them.

I would give zero if I could. Therapist just no called, no notification from the app, and they still charged their fee. It’s a scam.