Therapist can cancel last min, and your money's on hold. They don't seem to care about customer service at all. The other apps are more expensive but definitely more reliable.
Response from BigtoeAug 19, 2026
Thank you for the feedback. We understand how frustrating a last-minute provider cancellation can be, especially when funds are temporarily tied up. Reliability and customer support are extremely important to us, and we appreciate you highlighting where your experience fell short.
DS
David S.
Ivey was excellent!!!
Ivey was excellent and a true professional massage therapist! The experience was amazing and I can definitely recommend Ivey as an exceptional therapist. The entire process of booking the session was easy, I was able to get a same day appointment and it could not have been a more satisfying experience.
Response from BigtoeAug 19, 2026
Thank you for the fantastic review! We’re thrilled Ivey delivered such an exceptional experience and that you found the same-day booking process so easy. We truly appreciate your recommendation!
JW
Jerry W.
Fantastic Massage Therapist
Darek is one of the best massage therapists I have ever used. Skillful and extremely pleasant. My sore neck and knee have never felt better. I highly recommend using him.
DA
David....
"Victor," "Brianna," and Bigtoe Massage
I had hired them for a message therapist and paid online. "Victor" to come to my home for a massage. He was stuck at the gate of my community, because my mobile carrier had changed my phone number, though I hadn't authorized it, and I hadn't given the new number to gate security personnel. He wasn't allowed through, so Bigtoe emailed me to call Victor, I did, it was the same number of a woman I was communicating with the night previously who I was going to meet on a date, but never showed up, "Brianna." I didn't leave Brianna a message, but eventually called the Marion County Sheriff's office and reported what had happened. I had made this appointment online, how were the 2 connected, the woman I met on OkCupid.com that never appeared for my date and was scamming me about being there in the parking lot, then telling me to go somewhere else, having the same telephone number as Victor the massage Therapist who was to come to my house for a massage? All this has been documented with the Sheriff's office, including providing Victor's/Brianna's telephone contact number.
Bigtoe charged me a "Cancelation Fee," that I've also reported to my credit card company, 119.99 for all this? How they get away with this stuff is incredible to me, but I recently moved to Florida from New York, and have never encountered as many scam artists.
BS
Brandon S.
Thorough
Very nice, friendly, and able to spot where my problem areas are. Much more relaxed after our session.
AP
Ana P.
I absolutely do NOT recommend this…
I absolutely do NOT recommend this service. The customer service is terrible and non responsive. Providers are late and can add charges. Also, most importantly, both my husband and I tried a few providers and none of them are skilled. I used similar services like Soothe in other cities and had MUCH more positive experience.
RH
Rachael H.
Fantastic experience
Fantastic experience! Amadou was punctual, skilled, and lovely to work with.
JU
Judy
Carrey is excellent
Carrey arrived on time and was professional. Her set up was fast and included spa music with water sounds. She understands how to massage out knots in the body.