Rob
One of the worst service experiences…
One of the worst service experiences I’ve had. I booked an in-home massage through Bigtoe and ended it early because the therapist was sweating so heavily that sweat was dripping onto my head and neck. It was disgusting, unsanitary, and completely unacceptable. What made it worse was Bigtoe’s response. After multiple emails explaining exactly what happened, they refused to provide a full refund. Instead, they refunded 50%, gave me a $20 credit I’ll never use, and declared the matter “closed.” I didn’t end the massage because I changed my mind. I ended it because someone else’s sweat was dripping on me. Bigtoe had several opportunities to handle this properly. They chose not to. I would never use this company again and strongly recommend others think twice before booking with them.



