BigtoeReviews of bigtoe.yoga

BigToe is the most unethical company I have ever encountered. My experience with them was nothing short of a scam. The customer service was terrible, lacking any hospitality or respect. If you’re considering booking a service with BigToe, take this as a warning—don’t even visit their website. If I could give a 0 star review I would! I booked a couples massage for over $300 and didn’t receive the service at all. Our therapist drove by, rolled down her window, and simply said, “Oh, I’m not doing this,” because we had one flight of stairs and were at an Airbnb instead of a hotel. Danielle M. was incredibly disrespectful and needs to be held accountable. During the booking process, I specified that we were staying in a “hotel with one flight of stairs,” and I also noted in the comments that it was an Airbnb. Despite this, I was charged extra for both a “hotel fee” and a “flight of stairs fee.” I was under the impression that the therapists would review the details before accepting the booking, which should have clarified any concerns about the location. When I reached out to customer support, they blocked my chat, preventing any further communication. I emailed corporate to express my frustration, and they only offered a 50% refund, stating it would be processed in 24 hours. Why should I only receive half when no service was provided? A week later, I still have not received my refund or any response to my follow-up email. Avoid this company at all costs.

I felt really relaxed and it was the best massage Ive ever had. She focused on the spots I mentioned and the pressure was just right. Thank you

This was my first massage thru Big Toe. I was a bit skeptical at first. I’ve had numerous massages and like to get the frequently. Haven’t had as much success finding an excellent massage therapist or service since moving. I booked for 6:00 PM and unfortunately whoever I booked with had an emergency. Adam B. rescheduled for 3:00 PM. I generally prefer evening massages so I can shower and go to bed after. Adam gave me the best massage I’ve ever had. The fact that I didn’t have to leave home is a plus. Will absolutely book again.

Very professional and knows what she is doing. Seems to go right to the spots that needs the most attention. Highly recommend.

I recently downloaded your mobile booking app for the first time and made a mistake while booking a massage session for tonight instead of next week. Given that it was my first time using the app, I was surprised to find that I could only cancel or reschedule for a fee. I would have appreciated a one-time courtesy to allow me to reschedule without a charge, especially since I was not familiar with how the platform works. This experience has left me feeling disheartened, as it seems the company prioritizes profit over customer satisfaction. I am now unsure if your massage therapists are worth the investment, given the eagerness to charge me within minutes of my booking. I hope you will consider revising your policy to accommodate new users better in the future. Thank you for your attention to this matter.

Great experience! Debby was very talented, knowledgeable, and a nice person. I will request her next time for sure

She is personable and caring. She very much knows what she is doing and gave me great relief on our first session from neck, low back and foot pain. I highly recommend her!

Jasmin V she did more than I expected from 11:30 12:30Very strong hands like wonder woman. My first session today she was on time and stayed the full hr I fell like a new man pain and stress gone better than my last session in monee . Tip was $20 added on my charge card,but worth it . Becarefull when she presses down if it hurts tell her a little softer. I would strongly recommend her Jasmin V.