You could tell when someone really likes their job by how great of a job they do. She truly was amazing.
Response from BigtoeJun 5, 2025
Thank you for the lovely review! We're so glad your therapist's passion came through in the care you received.
BP
Bryan P.
Consumer Caution Advised!!!
I am compelled to share my recent experience with Bigtoe Yoga, which was unfortunately marked by a lack of professionalism and a failure to deliver the promised service. Despite having scheduled a session, I never received the service at all. At no point did the provider make any effort to contact me—via call, text, or otherwise—prior to the appointment to confirm arrival or clarify logistics.
Nevertheless, Bigtoe Yoga later asserted that the service provider had shown up and that I was not present, a claim made without any substantiating evidence or meaningful communication. On that basis, I was charged for the full session. When I attempted to dispute the charge and seek a resolution, I was met with a dismissive response that amounted to little more than “too bad.” No refund, partial credit, or even a gesture of accountability was offered.
In my view, this practice reflects a deeply flawed customer service model, one that places the burden entirely on the consumer without transparency or due diligence. Potential clients should be aware that, in my experience, Bigtoe Yoga did not uphold basic service standards, and their handling of disputes raises significant concerns about their business ethics.
Consumer discretion is strongly advised.
Response from BigtoeJun 5, 2025
Thank you for your detailed feedback. We're sorry to hear about your experience and take concerns like this very seriously. Our policy is to support both clients and providers fairly, and we do require providers to document arrival. That said, we understand how frustrating this situation must have been, and we’ll review this internally to improve our process.
EM
Eric M.
My massage therapist was very…amazing
My massage therapist was very professional and knew exactly what she was doing. I had a great experience and will use this app more often. I highly recommend the big toe app
Response from BigtoeJun 5, 2025
Thank you for your review! We're glad you had a great experience and appreciate your recommendation. We look forward to your next session!
CM
C M.
First time ‘non-spa’ deep tissue…
First time ‘non-spa’ deep tissue massage and Chip was awesome 👏🏼 This is how I’ll be carrying forward with any massages! Thanks Chip for representing well!
Response from BigtoeJun 3, 2025
Thank you for the kind words! We're glad Chip made your first non-spa massage a great experience. Looking forward to seeing you again!
ES
Elisabeth S.
Highly recommend!
Milagros was a great massage therapist! She helped with a couple of long term issues and was able to modify to accommodate my partners feeding tube.
Response from BigtoeJun 3, 2025
Thank you for your kind feedback.
FR
Franko
Don't want to mention the lady's name
Don't want to mention the lady's name. This was the worse massage I ever felt. When massaging all the arm then the hand but, no no no not massage it thru the fingers and out. Not the foot and don't you dare touch my toes to bring massage all the way out to the extremities. Terrible, felt hated on. Quiet Erie feeling. Left bad xie in my body. This was the worse massage ever. How insulting!!!
Response from BigtoeJun 3, 2025
Thanks for your feedback. We’ve looked into this thoroughly and have taken appropriate action on our end.
GS
Gina S.
She was great!
She was great!
Response from BigtoeMay 26, 2025
Thank you for the kind feedback!
LG
Lissa G.
Jasmine is exceptional!!
Today I booked massages for my mother and me. Jasmine arrived promptly with such a sweet smile and wonderful attitude. She exceeded our expectations and we highly recommend her. BigToes service was also easy to use, including their simple app. Their customer service is excellent and thoughtful. We will definitely book again.
Response from BigtoeMay 26, 2025
Thank you for the lovely review! We look forward to your next booking!