PERSONALIZED
Not Happy
I haven't received my purchased item. The item was intended to be a Valentine's gift. My order was placed on the 25th of January. I paid extra to ensure a 2 to 3 week delivery. At latest, I planned on the gift being a day two late if worse came to worse. I am very dissatisfied. Status Number: #24594
Response from bigplush.comFeb 23, 2015
Hi, your parcel which is addressed to an overseas Military installation outside of the USA is still in control of the US Postal Service with Military Priority Mail Tracking # 9470115901484987045411. Although we guarantee delivery dates for shipments within the the 50 states of America, we provide an estimate of about 1 to 3 weeks for delivery of United States Military shipments going overseas to other parts of the world. This is because the Unites States Postal Service does not guarantee specific delivery time to any USA Military locations, such as your APO, AE address. We are very sorry that the Postal Service is taking longer than the average delivery time frame of 1 to 3 weeks, but there is nothing we can do to compel the Postal Service to deliver your package faster. Therefore we have issued you a 100% refund, including the $23.60 you paid for Priority Mail shipping, - and you may keep the product for free when and if it arrives. We tracked your parcel at usps.com with your Military Priority Mail tracking # 9470115901484987045411, and it shows that your parcel remained in the USA for 10 days for some reason, as it traveled from New Jersey to Illinois - which seems strange to us - but Military Mail sometimes travels in unorthodox and unusual routes, which we have no control over. Let us know if we can help in any other way, in addition to the 100% refund that we already issued you. Thank you for your business.



