I have found out about BigPlush in Stars and Stripes back in 2011 called from Afghanistan several times and they (BigPlush), has ALWAYS gone out of their way !!
CU
Customer
Best bear ever!
Bigplush is the best! My bear got here on time. My bear is so soft and big.
EN
Eldar N.
Amazing Product, Amazing Service, Great Prices
My delivery was made on time, customer service was great! Awesome job!
QP
Quang P.
Took a little long.
I was expecting the bear to be at my door by now but he just got shipped out. You customer support did great on explain why and what awaiting fulfilment means though!
Response from bigplush.comFeb 24, 2015
Hi, Thanks for your business. Just to clarify, this was a shipment going outside of the USA to Canada, and you ordered on Feb 15th, and chose Priority Mail International with a written estimated delivery time of 2 to 3 weeks. Because we shipped 6 days after you placed your order (on Feb 22nd) we automatically upgraded your shipping method from "International Priority" to International EXPRESS shipping - which costs us much more because it is quicker - but we did not charge you any more. Express International shipping has an estimated delivery time that is 1 week quicker than Priority International - so you are on track to receive your order exactly within the original estimated delivery time range of 2 to 3 weeks you were originally given when you placed your order.
We emailed you your International Express Mail Tracking # when we shipped on Feb 23rd; and when we track it at usps.com using your tracking # EC567774567US it shows that your parcel is moving smoothly as it should, and is on track so far for normal delivery at this time. We are sorry for any unintended confusion about the difference between International Priority shipping and International Express shipping delivery times. Let us know when it arrives, and if everything is ok, and if there is anything more we can do to ensure your satisfaction. Thank you for your business.
CU
Customer
Great Customer Service—buy with confidence
The quality of the item was good, however the fur they had used was different than the one in the picture (the one that i wanted and expected). I phoned customer service and the owner offered me a full refund. Very nice man and no hassle on my end at all.
WM
will M.
GREAT!!
arrived earlier then expected(not a bad thing), bear was identical to what i saw online..expensive but defiantly worth it!
MF
Mike F.
Big bear with recorded voice
I bought with wife the big bear with my voice recorded over the phone for valentines day. I am a truck driver therefor my wife and I talk a great deal on the phone. She didn't recognize my voice. I realize that it would be a little off due to doing it over the phone but she still shou have been able to recognize my voice.
Response from bigplush.comFeb 24, 2015
Hi, Thanks very much for your comments. Regarding the add-your-voice feature you had selected: sometimes we receive audio files that, for some reason or another are not good enough quality to be able to hear clearly and loudly when we transfer the audio into the sound device inside the stuffed animal. It could be many things that cause this, including bad phone connection, speaking too quietly or too loudly, and many other possible causes that might be our fault - or the fault of outside circumstances during the time the audio was being recorded. Regardless of the cause, when we encounter these kind of problem audio files, we do what is necessary to enhance the sound quality as much as possible, so that it is both loud as possible, and clear as possible.
We are sorry if this caused your voice to become somewhat unrecognizable, and we are reviewing your case to see what modifications to the original audio file actually were made, so that we can really see how we might improve this process in the future. Please let us know if there is anything more we can do, either now - or if you ever shop with us again. Thank you very much for your business.
