Big O TiresReviews of bigotires.com

I would like to give a shout out to Big o Tires located on 900 east and 4546 south for the team Tyler Kyle, Brad and to all the mechanics. I brought my car in to have it looked at for my engine light. they was so patient with me and took the time to listen to me and made me feel very comfortable to bring my vehicle to them. they took care of me helped me out with a ride home and picked me up. Thank you Cheryl Allan

I am filing a complaint regarding repeated negative experiences at a Big O Tires location in College Station, TX. Over multiple visits, I experienced unprofessional behavior from front desk staff, poor communication, and the need to call repeatedly just to request basic service or follow up. Staff attitude was dismissive and at times confrontational. I was also repeatedly pressured to approve additional repairs and replacements that I did not request, and the pricing was inconsistent with previous quotes, which caused confusion and frustration. More concerning, during a prior oil change service, my vehicle was returned with an oil leak, raising serious concerns about technical competence and attention to detail. Due to the combination of aggressive upselling, inconsistent pricing, unprofessional conduct, and poor workmanship, I no longer trust this location and believe these practices are unacceptable for a professional automotive service provider.

The low tire pressure light came on and I drove 3 blocks to inflate, and the light went off. I then drove 7.2 miles to Big O Tire, located at 7622 Wornell Rd., Kansas City, MO 64114, the light was still off and tire inflated. Upon arrival, I was told 1-person was ahead of me and would take less than 1-hour. After 2.5 hours I approached the counter and told the mechanic failed to bring the ticket to the counter and how the tire could not be fixed, because the sidewall had been damaged because I drove it flat. They wanted to sell me a tire for $124.99, installation package-$25.00, tire disposal-$4.50, tire tax-$0.50 and tire protection plan-$20.00 for a total of $174.99. When I left, the tire was still inflated, and the low tire pressure light was on. I then went to another tire shop, and they found a nail in the tire and fixed it for $20.00. Several days later the low-pressure light has not returned and the tire was fixed. I had to return because they had given me someone else’s invoice. Prior to this time, I was there to have my rear brakes checked and was told I needed pads, rotors and other parts. Took it elsewhere and was told I only needed pads. The cost of their pads was double the cost and the labor they wanted to charge was $50.00 more than what I paid. As for the tune up quoted, they listed 3 things that I needed, fuel injection kit-$119.00, plugs-$159.96, ignition coil-$999.96, for a total of parts to cost $1,453.91, and the fuel service labor-$80.00, and tune electronic labor-$195.00, for $275.00 for a total of $1728.91 is ridiculous, as I was told from 2-other shops that I just need the plugs and maybe the coils. The price of their parts are double the amount if purchased elsewhere. I hate that I did not read their bad reviews before I went, and I will not return nor recommend them.

Horrible attitude at store, did not disclose $35 ordering fee for a $260 tire which was readily and locally available ( they had the tire in store very quickly) and hid the charge under ‘State Waste Disposal Fee’ which is $5 in Colorado. Only fessed up on the $35 charge when I found and pointed out that they had charged a $40.50 Waste Disposal fee

I bought four new tires a few weeks later I noticed that one wheel had a stud missing went back had to argue for them to fix it dont believe that they would let that go like that very dangerous. I now have about seven thousand miles brought it back to rotate and check balance they come back tell me that I have two stripped studs so day acoused me of stripping them made me pay for it . It proves to me that they cannot be trusted Tire shop In foothills Yuma Arizona very disappointing. Beware

First time ever going in this place. I needed two front tires and a alignment. Quoted me with 170 dollars per tire for 340.00 plus alignment total cost 650 dollars. ?? I told the rep. I wanted the cheapo 108 dollar tires. Said it would take a couple of days to get those. You are in tire business are you not? So I said; How much for just the alignment? Oh, I do not think our equipment will fit your rims. Not good business... I can do the job myself and get tires for under 200 dollars. I wouldn't of minded to pay a little extra for just not having to do it myself. My recommendation is to stay away from this place. Gouging is happening there.

I have gone to Big O for yrs & they were always honest not pushing products. New management a few months ago at Martin City, Mo.. I knew I needed new front tires. It was BigO that told me at least 6months ago or more. Different management.No pressure. Back were fine.Suddenly they say the back have rot. Total lie. I dont think they do background checks or they dont care about character or integrity. Just sales anyway they can get it. Won't go back while under this new management including desk clerks. Too dishonest. Disappointed in the service guys, they likely do what their told... but they do quality work on vehicles.

Warranties mean nothing at Big O of Bowling Green Ky. There manager kept telling me that the DOT recommends replacing your tires every 5 years! Well mine are not 5 years old yet and are dry rotted! The warranty states life time warranty for materials and workmanship. Well I have news for them. Dry rotted tires in less time then what even the DOT state they should be changed is a problem with materials. This is the third time I’ve had trouble with this Big O and they have lost my business now forever