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Big O Tires (bigotires.com) has 197 customer reviews on Five Star Index, with an average rating of 2.2 out of 5.
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197 approved reviews, newest moderated first
jose R.
This is the worst company with the customer service I’ve been trying to call customer service for two weeks and nobody’s answering just a computer there’s nothing that you can do so you can talk to a representative so that’s why I’m gonna finish my bid ness with them and I hope lotta people see this review before they go to business with them
ha trinh D.
never wast your money there my old car got water leaking on passenger side , i told them can u fix after they checked they told me do heater core fix cost 484 dollar .when they done my car still water leak , i came there to told them and they said leaking water from outside rec else where they can't fix .
Bert R.
In all my years in the automotive industry and as a consumer I've never experienced such abominable customer service and careless repairs, as I have at the Potomac Avenue Centennial Big O. The customer service and quality of work received on my last two visits was beyond horrible and the management's response was dishonest, intentionally malicious, and nearly caused my wheels to fall off. I had brought my Ford ST a year ago for a rotation and other service. The technician never rotated the tires but instead destroyed the lug nuts without telling me. Big O replaced the lug nuts with lug nuts that did not fit the car and created an extraordinarily dangerous situation, as they were held on by just two threads. I went back to have this remedied when I went to switch back to my summer wheels and was advised of this dangerous situation. The manager told me to come in he would take care of me anytime. I called before I came told them the situation. showed up, and everything that the manager told me changed. they lied about the allegedly unavailable lug nuts (I found them a mile away from their preferred parts supplier. They claimed there were 3 part numbers and couldn't find any near by.) I ended up having to spend $100 to buy the lug nuts myself, as Dorian - Assistant manager, who had witnessed the first instance of consumer fraud when they damaged my car and did not even rotate the tires I paid for, yesterday told me that I must have bought a third set of lug nuts during the pandemic when my car sat, and was falsely accusing them of using the wrong part. The manager reneged on his promises to take care of me, Even though I drove 50 mi round trip this third time to rectify the situation and had called them in advance to make sure they would take care of me. I registered a detailed complaint with the Better Business bureau as well as Big O corporate.
Shon W.
Great price! Good tires
walter
I went to Big O to get tires for my Jetta; it took three visits and much paperwork and a few too many promises. One of those was $120 off if i applied for a BigO card. well, they finally did everything and when i went to pay their system declined me. so I paid the whole thing and went home to figure out how my credit score could be so bad. I own my home outright and have $$ in the bank so i inquried; after 4 conversations with them I found that Equifax dumped me becasue i didn't have any outstanding debts! so much for a good rating! and now i just got a note from BigO saying they couldnt let me have a card because i had been declined--by guess who!!! sure hope the tires are better than the company...
William G.
Twelve years ago I was new to the area and it was Christmas Eve..about 4PM. My tire was loosing air on my way home from shopping. I pulled into Big O (then another name)and they stayed overtime to fix my little Tracker tire. I've been a customer ever since! Today Bo Rafati ,the manager of the Savage Store, gave me a "on the house" oil change just because he's so kind (and I brought a dozen donuts) for the nice people that work there. You can believe I will tell people how great Big O is and their generous manager! Mary Gilmore
Ed R.
What a collection of inept clowns. The technicians may be ok but the office staff in the Sparks NV franchise is unbelievably feckless. I wouldn't bring a wheelbarrow tire for repair here.
s C.
5 Years ago I bought a set of Big O tires with a 60,000 limited warranty. I have never gotten 60,000 miles from a set of tires and didn't expect it but I thought that if I got 40,000, the value would be okay. I don't drive a lot but after 5 years, I had 31,000 miles and saw the tread on the rear tires would not pass State winter driving inspection. When I went back to see what it would cost to replace the tires under the warranty, they told me the warranty was good for 3 YEARS or 60,000 miles so all they would offer me is a new set of tires for what I paid for the original set, plus the installation, disposal fees and other charges. I will get my next tires somewhere else.