Big LotsReviews of biglots.com

I would leave a zero review because that is how many couches and recliners we were able to purchase TODAY. I went into the local big lots 30mins away from my home last night and spent hours choosing a couch and recliner they had on display. Sent my husband with the trailer to pick up the items and was excited to use my coupon. Well, after he was there an hour, they finally told him they didn't have THOSE items in stock and they refused to sell us the floor model. They told us to contact a store 2 hours away to purchase. I called the store to purchase and they won't take payment over the phone (!) Not to mention, their delivery price was ridiculous. Its very horrible hearing while on hold that they are the "friendliest store in town" when they won't even sell a person ready to buy, with a trailer, the floor models that are on display since they don't have the actual products in stock. I will NEVER set foot in a big lots again.

Ordered a dresser from Big lots- The box was missing some pieces and hardware. Iris and her staff at Big Lots Middletown NJ went above and beyond to help out my boyfriend and I and got us the parts/pieces we needed from her store that day. Thank you Iris!

Ordered online with Big Lots, selected option for next day delivery. Order never showed up; contacted Big Lots customer care, they sent me to the delivery company; delivery company said “driver unable to deliver package, Big Lots will refund”; days later, no refund; call Big Lots customer care again, they say I now have to contact the store; contact the store, manager was very nice, but only way to get refund is to go into the store. Are you kidding me… I ordered online because I don’t live near the store! Just called credit card company & disputed the charge… lesson learned… Big Lots is to be used only in person.., never online.

Do not order anything same day delivery. Had to call my local store after it was never delivered, they kept putting me on hold or just hanging up on me. When I finally got ahold of someone they said they don’t do same day delivery, even though I already ordered something same day delivery. So I called big lots customer service and basically had to do it all myself. Call the store for them to get the order ready, call the delivery company to schedule a delivery (which was 4 days later and they only deliver weds/sat so how is that same day delivery???) Then I was given a fake time window, and then told day of that there is no time window and they will come at any point during the day so my couch would have to sit on the porch in the rain if I wasn’t home. The most frustrating process of my entire life. I’ll never be buying anything from big lots again. Not to mention pretty much every person I spoke to was rude an unapologetic. They offer same day delivery and it seems like their employees don’t even know. Don’t offer same day delivery if you don’t want to fulfill orders or can’t. I would’ve never gotten the couch I paid for if I didn’t call them over and over again for 2 days straight and I shouldn’t have to do that.

Trash company. The worst customer service I have ever dealt with. Location in Tarpon springs Florida is absolutely filthy. This place is a disgrace. Save yourself. Save your money. Online my card didn’t work and I talked to 2 reps, they couldn’t solve it. Yet my card got charged and reversed yet I have no receipt or anything of it being charged. Corporate office lady was a total rude trash panda. She never gave her name considering she was that rude and she knew it. This company is HORRIBLE and I will ensure everyone I talk to gets this same review so they don’t have to deal with the stress I just went through. I have friends wanting a couch from here rn. Absolutely not. We are going to rooms to go. DO NOT SHOP HERE!!! You have been warned.

BIG LOTS STORE# 1477 I WAS LOOKING TO PURCHASE AN GAZEBO, WHICH I DID! MARK WAS VERY KNOWLEDGEABLE ABOUT THE BROYILL GAZEBO. I WAS PURCHASING. MARK STATED THAT I NEED NOT BE IN A RUSH, JUST GIVE HIM OR THESIS AN HEADS UP AS TO WHEN I WANTED TO COME AND PICK MY GAZEBO UP. I MUST SAY, ROUGHLY A WEEK LATER, I CALLED THE STORE AND THESIS ANSWERED THE PHONE. HE STATED HE WILL HAVE EVERYTHING TOGETHER AND READY FOR MY PICK-UP AND THESIS DID NOT DISAPPOINT ME. HE WAS SO NICE AND HE TOOK THE TIME TO HELP ME LOAD MY GAZEBO, EVEN THOUGH THE STORE WAS SUPER BUSY AND THEY WAS SHORT STAFF. THESIS DID AN AWESOME JOB AT TAKING CARE OF ME AND MY GAZEBO. THANK YOU THESIS AND MARK AT STORE # 1477.

My friend bought a 10 inch twin futon mattress before the year was up. The mattress is 4 inches thick and all you feel are the springs. I bought a 4 inch box spring ( I way 225 lbs ), in less than 2 months a board broke. They have no return policy on mattresses. My friend also got a dresser for her dad. Had to return it to

Staff is very friendly but will not go by anything they say. We were promised to keep a couch on hold for 3 days and we called back to pick it up and they said "sorry we sold it." Then told us to go to a different store without any support or help. We went to another store and mentioned that the store manager in Revere MA, Dave, does that all the time and gives out false information. Do not trust Big Lot's representatives or purchase from their store. Extremely disappointing to see such poor ownership our first time at big lots.