Big LotsReviews of biglots.com

Looking on-line st holiday decor. Prices are horrendous!!!

Buyer beware. Shop furniture at your own risk. Purchased a loveseat and recliner. Jerry in furniture spent a good portion of his time talking to me about his personal life and complaining about how busy his job is. He failed to explain the delivery fee would be paid separate to the delivery company. He also failed to advise the furniture arrives unassembled. Imagine my surprise when the delivery company shows up asking for cash and informs me my furniture needs to be put together. Called the store and spoke to assistant manager Stephanie. She was of no help at all. She was nothing but rude and condescending. When asked for her name she was hesitant to give it. When asked for the corporate number she gave me the regular number for big lots customer service. Never an apology or ounce of empathy. I did speak with corporate. They apologized and agreed they would be escalating the issue to a district manager named Maryann. They tried to offer me coupons which was a pure insult ... do they honestly think trying to get me to spend more money is a way to fix this. I told her no thanks. This supposed Maryann is supposed to contact me ... no word from her at this point. This has been a huge nightmare from the beginning. I have a matching sofa i am expecting to be delivered from another location. Guaranteed I will not do anymore business with Big Lots.

After placing my first online order was Big lots, I must say it was a nightmare. The process was awkward and difficult from shopping to check out. Following up on my order through the website was next to impossible. The shipment was delivered in 5 separate boxes delivered on 5 separate days. The resources used to send me my purchases was extraordinary and unnecessary. I am appalled at Big Lot's abuse of our eco system. And still, I had not received all of the items I ordered. I could not sort out the issues in my online account, nor was I able to speak online to anyone about the issues. I finally resorted to calling the company and spending several hours talking to an employee who finally discovered what happened to the rest of my items. In the end, I was informed that the rest of my items had been shipped in yet another box (6th box). I was informed that this 6th, and supposedly "final" package had been returned due to damage. Then, I was transferred to sit on hold for another long wait so that someone could request that my returned items be reshipped to me. Then he informed me that there was nothing he could do to expedite the shipment but I should receive the items within a day or two oh, but it could be as long as one to two weeks. Also, he told me that Big lots corporation would not have known that my package had been returned due to damage without my having called to find out what happened. I love Big Lots, but except for the very nice employees that helped me sort this out,this was a nightmare.

My son moved into his first apartment. We went with big lots to get his living room together. He picked out a sectional, we went with their delivery service. It attempted to get delivered the following week. The sectional did not fit in the door of his apartment. The delivery man said he was going to return it to the store however we still needed to pay $85 for delivery. (Fine whatever) The next day we called the store to see if we could come and pick out something else that would fit in his apartment. The clerk said the sectional had not been returned to the warehouse yet so we couldn’t pick out anything until that happens.I called the delivery guy he stated it will be returned by Friday this was on a Tuesday when I spoke with him. Saturday morning come we go up to the store because surely the sectional would be there by now. Ask the clerk working the furniture department it’s still not there. I ask them to contact their delivery service & she stated they are a third party contracting company who works for them so I’ll have to contact the delivery man himself to see when he’ll return it. I called the man he was super nasty and unprofessional stated if I wanted to pay him an additional $85 to deliver it he will deliver it to the warehouse other then that when ever he has a delivery in that area is when he will drop it off! I asked him when did he think that would be he stated probably in 2 or 3 weeks!!!! I couldn’t believe it! So we can’t stop payment on leasing , pick out anything else or get the sectional delivered……. But we still have to pay for something we don’t have!!!! I’m so upset behind the lack of concern and how unprofessional both parties are I’m looking for corporates number; something has to give today! I will never deal with them ever again! Hope this helped someone!!!! Go else where to purchase your furniture. Cheap doesn’t always mean good!!!

On Hamilton big lot the manager Katie she was so disrespectful and so rude and that’s not how to talk to people she should get fired and lied to us about a table when clearly the other guy said they did have it

No matter what I do I can't get them to fix my account. I get emails with 20% off coupons and they are either an old account number that I haven't had a card for years or I go to my account and it says there's no coupon available. I've been trying to get this resolved for about 2 years now and still cannot get it done. We shop there every week, even the cashiers can't figure it out. I just tried sending a message via their website, I filled out the form and entered my comments, verified that I am a human and when I hit send I get a "forbidden" message. On two different browsers. I am about to cancel my membership and shop elsewhere, so frustrating!

Recently I purchased a sofa + loveseat combo online to be delivered to my house from the store that is nearby. I received a phone call the day of delivery and was told they were not able to deliver that day. I called and rescheduled for the next available day which was the NEXT week. The following morning I received an email saying my entire order was canceled and that they refunded me my money back to my bank account. Went into the store and physically purchased the couches and placed them on hold so we can rent a U-Haul to pick them up ourselves. The following day, they charged me AGAIN for my online order!! It actually put an alert on my bank account due to them withdrawing that money even though it still clearly shows that my online order was canceled. I called Big Lots who told me to call my bank to dispute the charges. Unfortunately I am unable to at the moment because the transaction that they did (without telling me) is still pending.

This place is the waste of your money and time don't go to them to by a car the personal is a mess and don't kno how to talk . They want to get mad at you when the car breaks down how are you going to get mad at the customers 🤔 stop selling Midway Auto car that been wrecked and put back together with no work done on the motors and transmission just they wash and sale.Bad Bissness not looking good 😕.