Shop Big Lots stores for smart deals on a great selection of brand name toys, furniture, mattresses, watches, and more, all at low closeout prices.
Big Lots (biglots.com) has 388 customer reviews on Five Star Index, with an average rating of 1.8 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing388 approved reviews, newest moderated first
Rita G.
I bought a sofa and a table + 4 stools from the Casselberry store and I was very well assisted by the manager Samantha. She was very kind and helpful. My sofa came with a defect but she solved the problem right away. I wish every store had a manager like her. If I could score the store over 10 I would. Thank you guys!
Alika S.
Big lots is overpriced on most of their things I brought a lot of love seat and sofa and a recliner all overpriced when I should have just shopped at either Walmart or discount store in my area never will I ever shop at Big lots very unsatisfied
Jim S.
I was followed by a cashier for no good reason as if I was a thief. I called the manager when I got home and she acted like a teenager on the phone saying "hello, hello?" as if mocking me. I told her what happened and she said she would talk to him and see what really happened. (now I'm a thief and liar) I called the corporate number and received a Ref # and was told district manager would look into it and call me back within 24-48 hours. She did not. I called back and entered the ref # and it just said it was closed and there was no further information. Obviously even their customer service is a joke. This could have been resolved at any point easily by one of three people, but they felt like being unprofessional and childlike about this.
Oscar A.
DO NOT BUY ANYTHING FROM THIS JOKE OF A COMPANY. They charged a friend of mine 150+ dollars for shipping on a couch that she’s been waiting a long time for. She took off work so she can be there for when it would be delivered but They canceled her order without her knowledge and now she has to wait even longer for her couch to come in. When she was trying to find out what was going on all they said was there’s NotHiNg We CaN dO. Take you’re money somewhere else because this business will rob you. I would rather eat organic animal crackers than do business with this company.
Khayri K.
I was in the store in 23 miles and vandyk yesterday to buy a Christmas tree the tree was on sale and it was 200$ the tree was large and comes in 2 boxes and they charge me for both boxes and the manager said yes it is 200 for each box unbelievable also the sign said all food gift wrap are 50% off and the manager insist it is 25% off.
Stephen S.
My 77year old mother bought 2 recliners from them and paid 150.00 to deliver. They delivered and would not set them up even when she offered to pay extra they wouldn't do it. What a joke of a company.
Debra H.
I ordered to blankets on December 13 which told me I would be receiving them on Dec 15 or 16 . Today is the 18 and they are still in processing not to mention I payed for priority shipping. I have called and called keep getting all of these excuses so my next call will be to corporate office
미아칼라
Their website wont work so I had to use their customer service chat and then use a different browser. Now they say order processing takes 5-8 days and then it ships after that where it can take another 8 days. Items wont arrive in time for december birthdays or christmas and they cant cancel the order.
