Big LotsReviews of biglots.com

Fire the entire rude, obnoxious, and less than useless Management team. If you won't do that, then close the store to make space for a store with a much better shopping experience. Manager Adam G. is just plain nuts and has sworn at me many times. He said the Management Team has his back and will stand up for him. You should have fired him and many other Managers in Coldwater, Michigan many years ago. No wonder Big Lots stock price has dropped down so low now. The stock is still a horrible buy even at $1 a share with people like Adam G. and some other useless Managers embedded into the fabric of stores like Coldwater, Michigan.

The worse Customer Service I ever dealt with!!!!! I spent 1hour on Hold, finally a foreign person came on the line, could not understand them. Than they stated the item was shipped, I order it 1 hour before , I was on hold for a hour. So there is no way it was shipped. Than he put me on hold for another 20 minutes. When he came back he said he Put a request in to canceled Could not guarantee it would happen . I asked them to send me a email stated that, he stated he could not . I will NEVER go into a Big Lots our shop on line.

I hadn't been to Big Lots in many years. We moved and my friend told me where the Big Lots store was, so I needed some pantry storage cabinets or just storage cabinets so I went and they had to different sizes. I bought one of each and the help I received was great. The store manager took great care of my husband and myself. He explained that the items I wanted would have to be ordered, which was know problem. He explained how it all works and how they would contact us. He told us about how there rewards benefits work and to check out there site online. This store is very clean and there employees care and are very helpful. Yes, I will be telling my family and friends to shop Big Lots in Piqua, OH. I know I will return. A big thumbs up to Mark the store manager.

I always go to this store I placed an order on line waited all day and I was sick called them up finally got somebody after half an hour said it’s on its way then someone called to reassure it’s coming 3 hrs past called again and they tell me unfortunately they couldn’t deliver but on Monday then transferred me again I wanted my refund spoke to manage she said money not taken out yet but yet it is taken out of my bank account transferred me again waited 30 mins and again finally someone answered me and made a case number then transferred me again waited for 45 mins no one pick up this company is inconsiderate unprofessional they were so non chalant about me waiting from 8 am to 6 pm no calls nothing I will never shop again and hope they return my money !!!!

Have been dealing with a person "Jennifer S. | Sr Claim Examiner" about issue with two (2) Lane recliners. Worst experience I have ever had at any retail outlet. Explained to her how dangerous the recliners are and even provided photos to show. The recliners are very cheaply made and are dangerous. At any time, a plastic parts snaps resulting in person be dumped out of chair sideways. This Biglots rep does not care about customers. Just stopped responding to me with no reason. I have been very calm throughout the horrible experience and have email records and recording of conversation. I will not be doing future business with Biglots simply because of this person.

I frequently visit the Big Lots store in Boyertown Pa. There is a gentleman that works there that actually has me coming back so often. His name is River. I have never in all my 37 years have ever been treated like this kind and beautiful soul does. Whenever I can't find something or looking for a idea for my never ending downstairs remodel he is right there and he always goes out of his way to make sure I leave with a (big) smile on my face.So charming. Trust me Chivalry is not dead.

Went to big lots yesterday for a soda, was screamed at rudely From behind by worker while on the phone telling me to leave my bag at the front door. I’ve come there a few times in the last few days and have never been told this, and surely not rudely. I carry a weapon, I also keep a travel safe/gun safe in my bag. I’m not comfortable leaving my bag. I tell her I’m just going to get a soda from the front and walk away. I wait for check out, someone is in front of me, they check out and as they are ending there process I am invited to come to the register of the same rude representative. I ignore and wait for the customer in front of me to finish. She was very polite. She scanned my big lots card and finished my purchase. Beside her was the rude representative. I tell her she was rude in her approach. Her response was along the lines of whatever/ok. I will not return to this location. Not worth the hassle. However I do like the store but I’ll take that loss.

Survey link on receipt to enter drawing for $1000 giftcard would not ask questions in English. Called & got 866-219-5606 to call for the survey which I did on 3-19-22 at about 9:30am. A man with a bad accent asked for my name, address, phone, birthday & credit card number. I said you don't need all that to do a survey! I asked for a supervisor but none was available. I wonder what he would have done if I had given him all of that personal info?