Big LotsReviews of biglots.com

Placed an order online and paid extra for same day delivery and I spent more than $2000 and then I was waiting for delivery and when I finally got through to customer service because there's no sign of any coming order, and after checking they said there's will be nothing due to the system timed out upon placing the order and they took my money $2000+ for just pre-authorization for the god sake this shop is so sick. Their agent also ended the online chat service while I still didn't finish my conversation yet. And here I am after been waiting more than 2weeks for full refund but still no sign. Please do yourself a favor just run away from this sick shop.

***HORRIBLE HORRIBLE COMPANY*** ***JUST AVOID AND STAY AWAY*** Placed online order and received email order is ready for p/u. ONE MINUTE LATER - another email sent - “ORDER CANCELED”. What??? How is this possible? No attempts by BL to correct their error. So I called customer service. 30mins later, Gisselle has another order set up for another location. Great! But 24hrs later the 2nd order is canceled too! So I drive 30mins to a BL location that has 47 available!!! When I arrive none are available! How completely inept and incompetent can this company be??? I called Gisselle at customer service again and ask to speak to a supervisor. She refused. I asked a total of 7x to speak to a manager. Each time she refused. How does this company stay in business? You’ve lost a customer and I will broadcast this message to friends, family, and everyone I know. Big Lots is THE ABSOLUTE WORST!!!!

When called customer service the representative had no patience wasn't respectful then she hung up...very disrespectful, I called at 12:45 eastern time under Wayne Burns talked for 24 min couldn't get her name but she needs much more training in customer service

I received a couch with a 12-inch slash in it. The delivery guy reported it immediately and Big Lots was supposed to get back with me. I waited over a week and since then, I have sent 13 emails and have made at least 10 calls. I finally got through and have another problem with a $100 discount code not credited. I am now entering 97 minutes on hold after being told that it is too late (literally minutes after transaction) via chat. I’m afraid I won’t be shopping at Big Lots anymore.

In person the stores are OK for non-food items. As long as you inspect what you buy and make sure it is not damaged or stained, you can find some decent bargains. I have gotten decent headsets and charger cords from there, for example. For food items: buyer beware. Keep an eye out for items past their sell by dates. They don't always get pulled from shelves when out of date! Do not bother with the online store. I tried to order some non-perishable groceries. They took almost two days to ready the shipment despite my selecting "next day" and ordering early enough for them to have plenty of time to set the order up. From there, only two items out of an order containing around 20 items were ever delivered. Five items were cancelled due to being out of stock. The rest were prepared by the store but never delivered. Almost a week later they were cancelled as well. And yes, I was still charged a delivery fee for this.

I’m a Big Lots customer for more than 20 years and also Big Lots credit card holder. Today 6/27/2022 I went to store #5156 in Kissimmee, Florida to purchase some patio furniture and At the store I was informed that they did not have it on stock. From where I live is about a 32 mile drive one way and 64 miles round trip. I told my wife oh well let’s get something’s so we purchase cookies , chips and some women nail accessories. We got home and to my surprise the Archway soft Oatmeal Raisin Cookies were expired. I called the store promptly on to talk to the manager Melisa who was belligerent. I decided to call the corporate office and report the experience at (866)244-6803 which was a waste of time over an hour on the phone and no one picks up the telephone. I called their corporate office at (614)278-6800 which is just another number to transfer you to the telephone no one answers (866)244-5687. Big Lots has no integrity and it is full of crooks. Stay away from them . I lost $3.29 and about 2 gallons of gasoline. Big Lots lost an old faithful customer.

First of all I ordered a couch & love seat from the griffin store. Paid for it & for delivery. Then after 5 hours get a call from a very unprofessional, rude, idiot lady from the griffin store saying the love seat is damaged & it’s beyond repair. So she is going to refund me my money back. That she thinks there is one in stockbridge, ga. But she can’t call or look on computer to look. Just keep saying do you want couch ir not I have stuff to do!!! I was trying to explain to my husband what was going on as she is screaming this!! She was just like I don’t know, I don’t know how it works, I don’t know what we have!! Do you want couch!!! The last nky reason I even gave this dumb girl & company my money is we had already gotten rid of our old couch & love seat because they said it was in stock & gonna be delivered & we needed something to sit on. Mainly my day gs, but damn it’s not worthy for my dogs either!!! She is incompetent. She said That I will have to go on web site & call to see if they have it.! Called stockbridge & yes they have it in stock, told them please hold & I will pay for it on line & have it delivered from the same guy that is going to deliver coach. Oh but you have to pay another delivery fee & the love seat is higher to be delivered. Well thank k, so I order & paid for it.the coach was delivered. Nice couch I really liked it. But the arm in the left side is broke me!!!!! Waited & waited from love seat to be delivered. Never heard anything from no one. Husband checked email & oh guess what it was canceled no reason!!! We waited for 4 hours & the idiot could not even let you know what is going n!! I will NEVER order anything from these incompetent 🥧 me at these big lit stores very rude & do not care about you or there jobs! Unprofessional & will tell you to go to hell in a nut shell. Never again! No wonder why they are called big lots…. trailer trash employees & discounted pieces of crap furniture, 2nds just like their employees. Need employees that care & try to help. Not just say I don’t know, you do it… & I don’t care!! Worst customer service & just pure idiot employees!!! 2 orders & they still couldn’t get it right!!

I shop at the Burbank store on 8100 s Cicero Ave and the people associates are great.....Frances the manager was a great help to my problem today....I have been going to Big Lots forever. On June 11th and 12th they were great as well they assisted me in finding my bed and also bought the motion bedframe....prices are so reasonable and it is a one stop shop. I cant remember the young mans assistance on the 12th but he was the most knowledgeable and professional and helped soo much. I am soo sorry that I dont remember his name cuz he was awesome as well. Thank you Big Lots!!