Big LotsReviews of biglots.com

I have shopped at the Big Lots store in North Hollywood, CA many times. They have told me in the store that they cannot find my account or rewards information in the computer when I am there. That still is no excuse for the online purchase frustration I always experience. I can order from Target, Walmart and other stores and I do not have these problems like Big Lots. Most of the time after I make the effort to order online, many of my purchases are later cancelled. Why isn't someone monitoring the inventory? Why should I keep shopping at Big Lots? I was given a case number and promised that someone would contact me about not receiving rewards coupon credit for my purchases and why the items are never in stock after I order them, but they never did. It is obvious that they do not respect or value their customers.

I want to thank Taylor the furniture dept. Manager at Muskogee biglots. We had purchased a sectional in their furniture dept. When we got it home there was definately some challenges. The fabric did not wear well at all and we had only had it maybe 2 months. Taylor was right on it for us offering differant solutions concerning our issues. She was very persistent with Lane furniture in getting us some replacement cushion covers. We want to thank you Taylor for your great customer service. Sincerely, Michele T.

I had a pleasant trip to Big Lots! Alex & Abby helped me out and were so kind! They’re so helpful and made my day brighter.

We putchased a wood burning fireplace from the west Seneca location that was marked 75percrnt off. We went to the Hamburg location to purchase another one and they were not on sale and the assistant manager Sam treated us like trash and told us nope go to west Seneca then cause they screwed up and persisted to treat us like garbage . When I asked for the district managers name who's name happens to be Peter she told us yeah I'm not giving you his number and said again go to west Seneca then. Wow talk about rude. I called corporate and filed a complaint and we as told that Peter would be in touch with me right away and that was hours ago. I will never sho ok at the Hamburg location again. They are extremely rude there and the store is nasty dirty

I like some of their items, a store near us closed several years ago so I checked their online items and tried at least 10 times to order online. Continually it would not take the order, indicated zip code problem, etc. VERY frustrating..I wouldn't order anything from them now if it was free!!! Fix the stupid system!!!!

Chris, Kyle and Cynthia made my experience very pleasures today. Chris went above and beyond to assist me.

Big Lots has always been so very helpful. From their friendly staff to the overall store not one problem. Store 4282

Es una compañía que por mi experiencia con costumer services no la recomendaría a nadie, poco profesionales y si tratas de cerrar una cuenta con ellos pagando en full el balance te quieren cobrar un dinero extra, además de la perdida de tiempo que te dejan en línea alegando problemas con sus computadoras, en fin un desastre total, yo pienso demandar si se les ocurre cobrar algo extra además que los voy a reportar con servicio al cliente nacional.