BiggerBooks Reviews | Read Customer Reviews of biggerbooks.com

BiggerBooks Reviews | Read Customer Reviews of biggerbooks.com

BiggerBooks reviews

531 approved reviews, newest moderated first

Candice B.
Jul 30, 2021
Great experience..
Great experience... fast delivery.
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Kenneth B.
Jul 27, 2021
What make BiggerBooks
Pricing, availibility, delivery are what you get at BiggerBooks.
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Regina M.
Jul 18, 2021
Fast ship and book in great condition
Fast ship and book in great condition
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Sara C.
Jul 8, 2021
Great condition and received in a timely manner
I ordered my book and received it a little after a week. It was packaged really nice so that it wouldn't be damaged in the mail. They even sent me an email to make sure that I received it.
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Jenelle H.
Jun 8, 2021
Faster and cheaper than other prices online!
Delivered fast and cheaper than Amazon
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Robert A.
May 24, 2021
Don't advertise what you don't have !
A recurring problem with this company. Ordered a book and six days later received email " we were unable to locate a supplier for one of your items". This company apparently, according to the reviews, makes a frequent habit of advertising books they either don't have in stock or through a supplier. I've never seen this level of incompetence and I've dealt with many booksellers both large and small, many of whom rely on outside suppliers. Even when this should happen on rare occasion it shouldn't take more than 24-48 hours to contact a supplier and confirm if a book is available. It shouldn't take 6 days!
Response from BiggerBooksMay 25, 2021
Good morning! I'm sorry to hear that we weren't able to supply you with the item you ordered. Sometimes, the resources we anticipate using to get your book to you have incorrect information - resulting in order delays. As we discover these errors we work to update our websites to reflect that newly accurate information. I've applied $10 of in-store credit for the inconvenience. Thank you -Erin
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Turtle
Apr 5, 2021
Wasted my time
I ordered a book and one week later received, "...we were unable to locate a supplier for one of your items. The following item has been cancelled." It would've been nice to know that before I created my account, entered my credit card details and waited a week. This was a time waster.
Response from BiggerBooksApr 5, 2021
Good morning! We apologize for the inconvenience and frustration this must have caused you. While we carry thousands of books in our warehouse, some items are only available from our distributors or publishers. The book you ordered had the availability of “Usually Ships in 3-5 Business Days", this was listed on the website at the time of your order. This means generally it takes 3-5 business days for the item to arrive from the publisher/vendor before shipment. Unfortunately, the vendor was not able to fulfil the order within this time frame, so we were forced to cancel your order. We have added some credit to your account that can be used on any future order to make up for the inconvenience. We value you as a customer and appreciate your business. Thank you -Erin
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Andysad uir J.
Apr 1, 2021
Failure to supply
I ordered several books that they claimed to have. Over the next couple of weeks they cancelled each one. I did receive a refund, along with a paltry $3 discount code for a subsequent purchase of $59 or more. They needn't worry about my using it.
Response from BiggerBooksApr 2, 2021
Good morning! We apologize for any frustration or inconvenience you may have experienced. Unfortunately, the books from your order are longer being published. Within hours of receiving word of this from the publisher, we updated these titles to be unavailable on our site and were forced to cancel any open orders for the books. Thank you for being a valued BiggerBooks customer. -Erin
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