BiggerBooksReviews of biggerbooks.com

If I could give zero stars I would. I ordered a book for $7.60 total with shipping and thought, wow what a great deal. When I looked at my confirmation email it reflected a charge of $3.70, I thought that was a bit strange but didn't think much about it. Well I waited to see when the item would ship and I never received an email with shipping so I checked the site. My order was canceled on the site but I never received an email stating that and I never received a refund. I reached out to the company twice and never got a response. Next I was sent an email to confirm I received the item, funny thing was the email only gave my a option to confirm delivery but no option to say I have not received the item. This company is a joke and I will never order from them again!!!

It carried out its task correctly.

Buying the book itself was a very pleasant experience. Thank you for that! However, I got 3 different prices on verifications and receipts. (I have the screenshots.) I never knew which one was accurate until I saw the charge on my credit card website. It was the middle price. I figured that the 1st price was actually leaving out the accurate shipping cost. The 2nd price made the most sense to me (and it was accurate). The 3rd price was significantly higher for shipping charges. The middle price was what I was actually charged and was the price that I estimated that I should be charged. In the end, everything was fine, but it would have been nice to know exactly what I was being charged.

It was super good

Item apparently was out of stock but company charged my credit card and led be to believe it was coming via order confirmation and follow-up e-mail. Only way I found out it wasn't was by emailing company when it didn't arrive (no phone number for customer service available!), so whole experience was quite time-consuming. I was counting on the item and now have to start all over again. Wouldn't use this site again.

I was not told that the item was not in stock for shipping before I ordered it and that it needed to get to the shipping warehouse first. I needed the book I ordered for class and I expected the company to make up for the extremely long delay with expedited shipping at no extra cost to me, but this did not happen.

Company canceled my order without reaching out to me to tell me why, and then did not respond to emails asking why

Ordered an extra book to qualify for free shipping. Order confirmation came with shipping charges - only $2 bucks, so okay… bank statement reflected a higher charge $8 difference with no notice from the company of the higher charge to my card. Customer Service a waste of time. Cancelled my order for a full refund - watch your statements with these people.