PJB M.
Poor Customer Service - avoid
I thought this would work well, but unfortunately, it sat in my basement for several months until I needed it. Opening the 10x20 canopy, I found broken spokes. I emailed BigEasyMart and asked to return it or credit, but I never heard back. A company is best judged by its actions if there is a problem. They failed.
Response from BigEasyMart.comJan 8, 2025
Thank you for sharing your feedback, and we’re sorry to hear about your experience. We understand your frustration, and we do our best to assist customers when issues arise. However, at the time of your initial contact, it had already been over three months since your purchase, which is beyond our return and refund policy window. We did reply to your email with the manufacturer’s warranty information to help address your concern. Since your recent contact, it has now been more than six months since the original purchase, and unfortunately, we are unable to offer a return or refund at this point. We encourage you to reach out directly to the manufacturer for further assistance under the warranty terms. We appreciate your understanding and cooperation in this matter.