BigCommerceReviews of bigcommerce.com

I was talked into going with this business in May. Mid-May was up and running. Nothing. Spent more time with tech support trying to get the website UP! NONE of my clients could even LOAD it! I had 5, yes 5 ORDERS the entire time. 8/1 I moved back to original host and in 2 weeks made triple what I made on Big Commerce. My accountant figures we lost over $1500 per month MINIMUM

If you want poor service and to be ripped off shop here ! Very poor back up service and like banging your head off the wall. A year plus of the mobile site being unable to search for products and nothing done. Contacts page causes you to get nothing but spam mails from bots. The biggest joke is you can add on Inkfrog to sync between your website and Ebsy. This is at cost of around 30 dollars a month. But they then class the revenue you have already generated outside the website as revenue made by the website and triple your bill ! The website is running at such a low percentage due to not working on mobile app. That we do less and less turnover by the website. You can also guarantee 50 percent of the time you can't upload from BC to Ink as errors. Also the site has a really bad habit of putting stock live that is sold out. Or not synchronising stock between Ebay and it's self. The security checks are also a joke same computer same internet. But nope it say different computer and network. Told them all the reasons and costings a rip off, but not ɓothered just ķķķĵĵjĵ

Just a shambolic service. Wasted enough time with these muppets.

BigCommerce is HORRIBLE! Their platform is antiquated, their server infrastructure is horrendous. We have had countless site outages, and their software never works as advertised. STAY AWAY!!

This first part is less a subjective review and more a suggestion for you to observe on your own time: the BIG COMMECRCE community. It is nothing more then a false facade to give you the feeling like your input matters. For years, users have complained about many different , SIMPLE things that could make their lives better. I have yet to come across an 'idea' that has been implemented. dozens of users vote on an idea that results with nothing. For example, the addition of a 'undo' feature in page builder has been suggested 22 times since 2017 and agreed upon by 121 users. At what point do you realize that they're not listening? THey have a 'moderator' who closes threads as soon as she can because their analytics would show poor quality in thir support ``` Oh, where do I even begin with BigCommerce. How about their app store? It's truly a work of art, a masterpiece in the world of modern-day scams. Let me enlighten you about this magical wonderland of "abilities and features" that should've been included in our oh-so-generous BigCommerce subscription. First off, who doesn't love being billed for things that should have been part of the package in the first place? It's like the cherry on top of the ice cream sundae of disappointment. I mean, what's the point of having a subscription if you can't spend more money on apps that should've been included in the basic plan? And let's not forget about BigCommerce's page builder – a tool so advanced that it lacks an 'undo' feature. It's like going back in time to the days of Microsoft Paint from 1998, except even Paint had an 'undo' button. But hey, who needs to undo mistakes when you can just start from scratch every time you mess up, right? Connecting to platforms is so easy and straightforward; it only requires five different processes. Who needs simplicity when you can have complexity, confusion, and a touch of chaos? And brace yourself for the thrilling bonus – duplicate accounts! Cause that's what happened with Google, and now our company is suspended because BigCommerce made a duplicate account without our knowledge and that goes against Google policy. But here's the icing on this already sumptuous cake – BigCommerce's ingenious plan to withhold essential features from its users only to sell them back in their app marketplace. I found their marketplace to be 50x more annoying then Shopifys, not to mention NOTHING was cheap.

I had a Big Commerce site in 2012 -2014 that I absolutely loved. We left the platform for a while and came back in the end of 2017. For a while things were pretty smooth. However, Big Commerce recommended me to a developer to build our site. They charged me $40,000 and built a fully custom site that only they could work on so that they could earn another $3000 to $4000 a month. This was actually the good part of my experience with Big Commerce which will give you an idea just how bad it became . It was impossible to find anyone who knew how to work on the platform and all of the “preferred partners “did not know a number less than $40,000. Such a racket and a total scam. In 2020, I had all of the customizations removed and began to take care of the site myself. I was an enterprise client with dedicated level 2 support which was generally quite helpful. However, due to slower business from the pandemic, I renegotiated my rate in early 2023 to $1000 per month . apparently, that's not enough money to get decent support. They dropped me back to level one Support and often times the people I got new less than I did. ( Idk how this is possible as I know next to nothing .) I do not have the patience for that especially not paying that kind of money. Also, when I would raise a ticket Weeks would go by with no action and no response. Apparently, paying only $1000 a month doesn't entitle you to any decent support at all. I reached out to the CEO and was told by him personally that they weren’t going to do anything to help me. So I moved my Store to Shopify Plus. By the way, I was able to fully build the Shopify plus store all on my own having never built a site before. The tools made it quite easy to make a site that was far superior to my Big Commerce site in each and every way. I cannot even begin to tell you how much better the features are on Shopify. When building the Shopify site , if I needed help I would just call Shopify support and they walked me through . I contacted Big Commerce three times to put my site on hold so that we would have access to historical data. It took 3 emails for them to finally respond . When attempting to migrate the store, the format that their export tools put things in is impossible to format correctly for any other platform with regard to orders. When I finally heard back from Big Commerce about putting my sites on hold , these people actually had the audacity to try to even raise my rate to not even have the stores on their platform anymore than when I was actually using the site . Yep , they want $1040 per month with no traffic and no revenue . All this just have access to historical data? Did I wake up on another planet? You must be kidding me ? Do yourself a favor and run to Shopify or Shopify plus. Superior support, incredibly superior platform.

I was offered a free 2-month trial of BigCommerce to test out the platform. I was initially impressed with the features and functionality of BigCommerce, but my experience quickly soured after my trial ended. I was not given any warning or notification that my trial would be ending. Instead, BigCommerce automatically charged my bank account for their top-tier Pro plan, which costs \$690 per month for shops that move 10000's of products. This is an absurd amount of money for a small shop that sells only 1-4 apparel products per day. I contacted BigCommerce customer support to request a downgrade to their standard plan, which costs \$39 per month. However, I was met with rude and unhelpful representatives who refused to refund my money and remedy the situation. When I called/contacted their support team to have this matter resolved, this is the conversation I was expecting to have "oh wow, yeah that plan they put you on is completely inappropriate for your business, let's sort this out... i've refunded the amount and put you on the standard plan this won't happen again and will ensure you are given appropriate notification and reminders about your upcoming auto billing invoices., have a good day etc..." This is the reality of what I got instead "Yeah we can't refund you since your 2 month trial has ended, you should of known this. I assume you want to cancel your account with us? well I've already started the process on my end for you." I believe that BigCommerce's predatory practices are intentional. They target small businesses with free trials, then automatically charge them for their top-tier plans without warning. This is a clear attempt to trap businesses into paying for a service that they do not need. The fact that they did not want to try and keep me on as a customer by easily resolving the situation is enough to tell you what they think of small business's/customers. I would strongly advise businesses to avoid BigCommerce. They are a predatory company that will take advantage of you at every opportunity. I would recommend using a different ecommerce platform, such as Shopify or WooCommerce. I am disappointed that BigCommerce would engage in such predatory practices. I had hoped that they would be a good platform for small businesses, but I was clearly mistaken. I would strongly advise businesses to avoid BigCommerce and consider other ecommerce platforms instead. They are desperate.

The pagebuilder within BigCommerce is not sufficient, not even close. If you want something else, you have to pay almost double the monthly cost. After that i tried the headless version, only to find out that de support really do not seem to know that headless is an option. Then the next problem came along, the tracking of data needed to make the (growth in) conversions. But no, this is another thing that BC does not care about, as long as you pay. Again, support knew nothing, documentation was a joke... But i also could not change the language settings to the native language i had to use, so the website would not look professional at all. So, even without putting my website online, and it has only been a couple months, they refuse any form of refund. SO PLEASE, do yourself a favor, and look elsewhere. Especially when you are a small or starting webshop and DEFINITELY when you do not want an English website.