BigCommerceReviews of bigcommerce.com

We used BigCommerce for 4 years and decided to cancel after our billing went from £200 a month to almost £700, they continued taking the wrong amount over months and we were promised a refund. This did not happen. Now we have closed the account, they removed our admin access completely even though there were two weeks paid left in the month. This is causing huge problems and we cannot log in to close app accounts or refund customers. It's been appalling, we have emailed billing to explain the situation and had no reply for 6 days. Needless to say migrating away has been the best decision.

I’ve been on bigcommerce for over 6 years and they have been an okay platform to use. I wouldn’t recommend them lately due to many changes they’ve done that affects our stores. At times, you’ll lose server connections, products not showing, or some other issue - moreover, they never notify you about it unless you reach out to support or notice lost in sales. It amazes me on how a company like this can’t manage a website/e-commerce site correctly.

I am working on evaluation of the worst case, stay with Bigcommerce and keep taking our lumps or cut the loses and migrate back to a reliable service. Our Woocommerce site hosted on Liquidweb was down a few mintutes a year and always at 1am on a weekend. The Bigcommerce November 2022 outage was 25 hours on a Monday. Today was 2 hours on a Friday midmorning. It would take 150 years on our old service to rack up that kind of downtime and way more than that to match the damage since it didn't happen at peak times. And I would be able to move my website immediately if they ever pulled something like this where with Bigcommerce we are locked into their broken system.

Been using Big Commerce for a few years and quite happy with the platform and fast support when needed. I also have a Shopify site and find the Big Commerce one more intuitive and user friendly with the exception of Product Categories which is a bit complicated but not impossible - I just need to read the support articles when setting up some category rules snd forget how. Overall a positive experience.

Piattaforma per niente utile, e macchinosa, appena hai un problema e contatti l'assistenza, non sa aiutarti, non sa cosa dirti non serve a niente

I've been using BC for 8 years. They keep making "upgrades" that make it harder not easier to input inventory. Now they have a new catalog experience and if you have lots of variants like I do - you can't easily migrate over. Except with an app that starts at $1485! They literally change backward for those of us using V2 to control inventory. I'm looking for a new platform! They keep doing stuff like this! When I've called in to complain, they really don't care. It costs $500 a month on the top tier package.. and they couldn't care less if they lose their customers. Or, at least that is the impression from the customer service that I get.

I started my website with bigcommerce in 2021 I didn't want to pay anyone to build my online boutique. So first off self taught it was a little frustrating but I can say that I enjoy bigcommerce themes because I can customize them in a lot of ways. Downfall is that their aren't many free themes but you can tweak them a bit though. I had left Bigcommerce because I do not have a filter option with my plan it's only for the $300 plan. However i really loved my site it wasn't a cookie cutter look like shopify. I hate shopify it's so basic and simple like everyone else's theme like I can spot a shopify store when entering a site. I am back with Bigcommerce after 1.5yrs because I miss how my website was looking so high-rnd because I took the time to teach myself and put in the work. Now I never had a customer service issue with them compared to shopify but again that was back in 2021 so we shall See.

The worst customer service, use another not BigCommerce.