BigCommerceReviews of bigcommerce.com

Horrible company to work with. Zero communication. Our stre is currently unavailable, for what we can only assume is a payment issue. But there is no payment remainder, invoices or anything else sent

Big commerce is the worst. Mean-spirited, impossible to work with. Any platform is better than them. Avoid at all costs.

Deceptive trade practices. They claim to offer a trial, but charge you immediately and will not refund. They are extremely rude when questioned

I can no longer recommend BigCommerce. I have been with them for over a decade and stuck with them even with all of their price increases. I started out with the $29.95/mo plan and currently am on the $400/month plan because they keep "upgrading" me because of my sales - even though I'm a handmade seller and my sales do not equal profit by any means. Over a month ago I purchased a new theme at $235 and none of the features worked. I have gone back and forth with BigCommerce, showed them screen shots of the issues, and I reverted back to my previous theme which is another theme I had purchased many years ago. I requested a refund and they refuse to refund me for this theme that will not work. They just keep telling me to contact the developer - even though I purchased this on THEIR site and they told me if I showed screen shots they would refund me. This is the last straw. I'm switching to another platform. They can kiss my $400/month goodbye.

They recently put the price of the base plan up $10/month - 33% - what a rip off. None of the emails specified it was going up that much.

Horrible company! I have had my website here since 2019 and it has never been smooth. Now, we have experienced technical issues that forced me to change platforms for my website and point of sale in my store. Tech support opened tickets for the issues and never resolved them. Spent hours in chats with customer service and on phone calls only to get the run around. Never solved the issue and my store couldn't function properly without the system in place. Now, I have been charged almost $400 for an annual plan that they will not refund me for. TERRIBLE SERVICE. THEY DO NOT CARE ABOUT THEIR CUSTOMERS. THEY JUST WANT TO TAKE YOUR MONEY AND LEAVE YOU HANGING.

One star is too much! BigDev course is just a joke, full of broken links and misinformation. Made a complaint 3 months ago asking for my money back and they are still making me go in circles. This is a joke of a company, their customer service is just poor when you complain about anything. They make you believe that you are being attended to and they are just playing with you and your expectations. AVOID at all costs, not only the courses but the platform itself.

I’d like to make a complaint about your company. I was contacted by one of your agents (Stella, phone +44 7366 669793) who said she got my number from the Big Commerce company database. After explaining what your company is about, I explained to her, early on, that I didn’t have any money. It wasn’t long before I was asked to pay 33 USDT to continue doing the training. I told her I thought it was dodgy, but she assured me it wasn’t. After spending 48 hours on the tasks, she told me I couldn’t proceed without paying additional funds. I told her that I didn’t have any money, and she just said I couldn’t proceed. 28/08/23 13:04 me: You said there were no costs involved, yet I’ve just lost £40. You haven’t explained why Im in a negative balance after transferring 100 USDT into the account. 13:09 me: I will report the company. Thanks for nothing (but wasting my time). 13:09 Stella: OK, go a head, if you think it an help you to get your money back 13:14 me: I hope you can sleep at night, praying on vulnerable people. Shame on you! 13:14 Stella: God bless you 13:17 Stella: Maybe you're not deserve to get this chance 13:17 me: Charming! 13:18 Stella: 😊