BigCommerceReviews of bigcommerce.com

One month to find out that a flaw with the checkout was a known issue - 6 months for a fix to a bug that deleted orders even when payments are successful. Now another bug whereby every time an existing product is added to an new category, the URL is changed automatically! Catastrophic for SEO. Our site is now flooded with 404s. BigCommerce is incredibly slow to fix fundamental issues, there is NO visibility of tickets nor of their progress, and account managers simply report that there is no progress, with a virtual shrug of their shoulders. Big clients are restless or leaving for a better platform. There are few that are worse.

Buyer Beware We are an Enterprise level customer of Big Commerce and halfway through our first year contract they have emailed to say the following year contract renewal will increase in price 5%, and also it needs an annual payment in full. Which is close to 100k annually. They are leveraging the time and money spent with your developer on the hopes that means you won't leave for Shopify If you are a smaller client, who has put time and money into your site, only for it to be held hostage by Big Commerce, stumping up 20-30k in full up front is a joke and extremely damaging to your finances and brand. This is a standard practice of deceitful companies, and we have wasted time, effort, and money in being with Big Commerce. We should have gone with Shopify and i hope you will understand the damage and hassle you will incur if you decide to not heed this warning. It's taken 3 weeks of back and forth to be told in the end that we can now stay on our current terms but still with a 5% discount for the following year. Shameful company

DO NOT USE THEM!!! They are absolutely horrible. I spent 12 years with them and have been a waste the last 6 at a minimum. Just go to shopify and save yourself the trouble.

This is literally the worst cart system out there. I've been in business online for over 12 years with my brand. I sell mostly through retail, but wanted to establish a stronger online presence and capture more direct sales and customers. I AGONIZED for more than 2 years, over choosing between Shopify and BC to migrate my site to. I was promised that BC needed ZERO apps to function correctly. I was told that Shopify was inferior in every way. Guess what? That is wrong. I made the decision to migrate my existing site to BC and after a week of work getting all of my products over to BC and getting prepared to launch, I discovered...BC doesn't even calculate sales tax at checkout! Even the most basic cart providers out there do this! Guess what? With BC you need an app just to calculate the sales tax! I'm not talking about collection and remittance of the tax. I mean you need an app to CALCULATE the tax. Want better than the worst include analytics on BC? Guess what? Need an app? YEP! Want an abandoned cart emailer system? Better pony up $80 a month for the next level plan and service. Or. You guessed it! Install an app! Let's talk about SPAM. Oh, my, the spam! I have endless spam and phishing emails sent to my business email daily. We are talking HUNDREDS of them. Don't believe me? Go on a FB BC group and read the horror stories. Where are the scammers getting our email addresses from? Hmmmm. BC SWEARS they're not selling our info. Maybe some of their unscrupulous vendors of the myriad of apps that you HAVE to install are? Hmmmm.... Oh, lets not forget about the recent price hikes! For zero added features. Let's now talk about shopify. I recently launched a second brand and site and decided to go with Shopify make a decision about which provider would get both sites. Guess what? Shopify stomps them into oblivion. Email software included out of the gate, tax calculations at checkout! Abandoned cart and product flows included. Way better analytics and integrations. Wait for it...ZERO spam emails from day one with Shopify. Shopify needs more apps? Hmmmm. I have LESS on my Shopify store than my BC store and the few I do have (email, chat) are FREE. All for the same price as BC. Some of the above Shopify stuff, some may not need. For starting a second brand, I am certainly thankful for it because it allows me to launch a new brand and see what additional expenses should be justified. If I were to have launched this second brand on BC I would be bled dry by the need for apps out of the gate. BC...I'm sure that your archaic AOL styled system works well for something like an auto parts warehouse. Matter of fact, I believe that is the type of businesses that BC wants. Anything else? Shopify all of the way. There IS a reason that BC is not number one. Well, many reasons. The numbers do not lie. No cart system is perfect. However, BC is nowhere close. PS - anyone out there telling you that you need so much less with BC out of the gate (apps, etc) is literally lying to you. They are either affiliates, software salespeople, developers, whatever. They have a vested interest in you joining BC, because those claims are blatantly false. Or, they are subjectively speaking because of some weird loyalty and buyers affirmation that they desperately seek. I cannot WAIT to migrate my 13 year old brand's site away from BC. What a mistake.

Somehow, all the custom CSS and HTML that i wrote over weeks in their page builder is inexplicably lost. I am not sure what happened or why it got lost. No one has responded to me. BEWARE if you're customizing your store, save this data elsewhere. Better YET, CHOOSE SHOPIFY

The worst experience ever!! BigCommerce technicians do not help their customers solve technical problems related to the templets they sell. This makes it difficult for our customers to find products on our online store. We are very disappointed with this approach to customers and are considering moving to another E-commerce platform.

One of the worst customer service experience I had especially for a paid service

I'm a website design and e-commerce consultant. The website platform is bad and not easy to use, don't use it. Keep researching there are better ones, less expensive too When you cancel they don't tell you the truth and keep charging your card and refuse to refund it.