BigCommerceReviews of bigcommerce.com

Wish I'd read these reviews before signing up to Bigcommerce. I used Bigcommerce for less than a year before realizing that all my stats from my wordpress website were going downhill... fast. I've since moved my site and things are going back to normal... Then I get hit with an annual subscription fee as apparently I hadn't cancelled it correctly. I messaged support to try and get a refund but they wouldn't give the money back even though I hadn't been using their services for a few months. Looking at the reviews below it's clear that it's because people are leaving them in droves. I still get messages from Wordpress saying they're about to charge my card for this or that service that I've signed up to and forgotten about... Which gives me time to go in and cancel the service before I'm charged. I'm genuinely shocked how bad Bigcommerce is - please take everyone's advice and don't use them!!

I’ve used BigCommerce for 8 years since 2016! They have become a terrible company to deal with and we will be moving to a new platform. They wanted me to pay 1 year in advance for the “Pro service”, and wouldn’t let me revert back to the standard service on a monthly fee. They shut down my store with no warning and are refusing to open it again until I pay for the 1 year of pro service I don’t need. Scammers and fraudsters from what was once a reputable Australian developed company. Such a shame.

They will upgrade your account without your permission and then charge you for the upgrade you did not consent to and then you request a refund they will keep your money and credit so you have to spend it with them regardless any way you look at it they are stealing your money

Any! Please help me remove my account from my BigCommerce profile. Major Commercial FRAUD!!! BigCommerce is terrible. Nothing works! How can I unsubscribe from them? BigCommerce does not have customer support. What the robot advises does not work. There is no button here: delete account. This is chaos and theft. Major Commercial FRAUD!!! BigCommerce is terrible. Nothing works! How can I unsubscribe from them?

I wish I could give zero stars. In our contract it clearly says a pricing increase can be the max of 5% at the end of a contract but big commerce's renewal team had the audacity to propose a 249% increase and say you are getting a good deal. They refuse to let you speak to anyone on their finance team or billing team.

Literally awful. You can only make an optimized desktop site, and then have to pay some other developer to make a mobile site through different software. I have never had the kind of issues with any other software like this than with BigCommerce. I will migrate my (existing, desktop only) website as soon as humanly possible to something else

Title: Extremely Disappointed with Big Commerce's Billing Negligence I recently had a highly frustrating experience with Big Commerce, and I feel compelled to share my negative feedback regarding their billing practices. For the past two years, I have been using Big Commerce's services without any issues. However, they failed to bill me during this entire period, only to surprise me with a staggering charge of $1500 due to a supposed system error. To say that I am disappointed and frustrated would be an understatement. As a business owner, I rely on accurate and timely billing to manage my finances effectively. Big Commerce's negligence in not billing me for two years shows a severe lack of professionalism and responsibility. What adds insult to injury is the exorbitant amount they decided to charge me once they acknowledged their mistake. It is simply unacceptable for a company of their stature to expect customers to pay such a substantial sum out of the blue. This sudden and unjustified financial burden has caused significant financial strain and disruption to my business operations. Furthermore, the fact that Big Commerce's system broke without them even noticing for such an extended period raises serious concerns about their internal processes and quality control. It is inconceivable that a reputable company, supposedly equipped with sophisticated technology, could overlook such a critical flaw for such a long time. Not only has this experience damaged my trust in Big Commerce, but it has also left me questioning their overall competence and reliability. As a customer, I expect transparency, accountability, and fair treatment. Unfortunately, Big Commerce has failed to deliver on all these fronts. I urge anyone considering using Big Commerce's services to think twice before making a decision. Their disregard for basic billing practices and their subsequent attempt to charge an exorbitant fee is deeply troubling. I believe it is essential to highlight such experiences to hold companies accountable and protect others from similar ordeals. In conclusion, my experience with Big Commerce has been nothing short of a nightmare. Their negligence in billing me for two years, followed by an outrageous charge, has left me thoroughly disappointed and frustrated. I strongly advise others to proceed with caution when considering Big Commerce as a service provider.

I left Bigcommerce on my own accord I never had them promote my site what so ever, never paid any extra money for promotion was never tied to any bigcommerce promotion program my ranking were from my own promotion when I advised I was leaving but had 3 weeks to go on a paid plan my site was not to be seen on searches after that I owned the URL and my google business placement was gone, I had to reestablish this ASAP as it affected my business.