BigCommerceReviews of bigcommerce.com

Worst customer service from their support had an issue with being charged twice for my store spoke to will he won’t let me finish with my complains kept interrupting me so I insisted on speaking with a supervisor spoke with Joseph worse as he did the same thing I had to tell him he was worse than will as he won’t let me talk his tune was so harsh and I think that’s so rude especially as a supervisor. Won’t recommend this platform for anyone seeking customer service.

Customer service doesn’t help your issue. And they STEAL money out our account. If you need to cancel do it before the monthly days end or you won’t be able to get a refund. I didn’t cancel 1 DAY later after I realized my 30 days was up and they didn’t want to give me a refund. Had to pay 30 days of service for something I did not use. I don’t even see an option to take my card off.

BigCommerce is very easy to use. I'm a beginner, it doesn't take me a long time to understand how it works.

Support on important issues has been unresponsive and incompetent. My currency issue was solved previously after much back and forth with incompetent support agents who did not perform simple analysis. It then reoccurred and has remained unsolved for months.

It's a decent site for basics. If there are options for more involved categories and ways to organize, I've yet to find them. It definitely gets the job done and is very easy to navigate. Just wish there were more ways to set product up.

I ordered a t shirt 2 weeks ago from Beena they set up via this company..my order has still not arrived..I've sent numerous emails which ha ve been ignored...they took my money bit haven't delivered my goods..update ive sent tjis company 55 emails to date requesting my money back but they are still ignoring me. Is there anything you can do as they set up this company via you

Support organization is the worst I’ve ever experienced. Doesn’t matter the severity of the case, if your store is completely down, you’ll receive the same BS email “Someone is still reviewing”. This has gone on now for 2 full weeks for me. I just made the switch to BigCommerce from Shopify, solely for the ability to leverage Square’s services for payment. Shopify is by far a superior platform and all of their services are superior as well. DO NOT USE!

Bigcommerce is average. We still can't accept ach payments and unlike shopify that offers merchant cash advances thats not an option here. I hate the fact that we cant have our own ssl, we have to be on certain plans to get it etc.