BigCommerceReviews of bigcommerce.com

A broken system with poor coding. Its been weeks and I can not ship items unless I open and reauthenticate Big Commerce in a private tab. This is something that proper coding would prevent, but quality control at BC is lacking. Most review websites will give BC 5 star reviews so they can cash in on the affiliate program, but BC is not a 5-star system. It a broken system plagued by poor code, bad management, and apathetic employees.

I would have given it a 5 if not for their recent price increases which means for an Australian store like mine where I sell higher cost items with lower margins, I am paying around $460 a month just to maintain my store. When I signed up it was less than $100 AUD. Not happy Bigcommerce!

So far I am satisfied by BigCommerce but the customer service is not up to the mark.

Awful customer service that read from a paper and policies rather than look at a case properly. Over changes on invoices hoping you do not realise, to get the refund takes 4 attempts. We have three accounts with Bigcommerce and three accounts with Shopify. We will be moving our Bigcommerce accounts to Shopify.

Constantly frustrated with this platform. There staff are quick to respond but ill equipped to offer support. Ideas to improve the quality of the platform and therefore performance of the stores on bigcommerce are not implemented adequately if at all. It's highly inflexible, which my be beneficial for non technical users but very poor for advanced users. I will be recommending to our MD that we migrate to another ecommerce cms.

The company was founded in 2009 and has 600+ employees BUT NOBODY ANSWER CHAT... NOBODY ANSWER THE PHONE, THEY CALL YOU BACK IN 2 OR 3 DAYS.... AND THEY HAVE 600 EMPLOYEES???... IS FAKE COMPANY !!!!.

I found Coalition Technologies in a SEO search on google while I was looking for a good SEO company to make my website, www.flagattorney rank well on Google. What great luck! I reached out to them, and they really helped me out. Clearly, they are passionate about achieving client goals and customer satisfaction. I highly recommend this company.

Dishonest Money Grabbers - Avoid If I could give Big Commerce zero stars I would. I've been attempting to cancel my website subscription with them for over a month. Despite repeated requests (verbally over the phone) and in writing, Big Commerce are ignoring my requests and continuing to extract funds from my bank account. I changed by bank card and they found a way to start extracting money from my new card (over a month after receiving my initial cancellation request). They've made it exceptionally hard for anyone to cancel with them. There's no way of deactivating your account online. Their customer service agents cannot deactivate your account over the phone either - instead you have to email an obscure email address (which you get no replies from) and you have to provide them with all sorts of company registration type information to close your account - and even then they still continue to try to extract money from you. Currently going back and forth with Paypal to be refunded money that Big Commerce has taken after cancelling with them. Avoid this company at all costs. Sign up is easy. Cancelling with them is impossible.