BigCommerceReviews of bigcommerce.com

Wow, I never thought I'd write a 5 star review about ANY IT company--and I used to be in IT. But after horrible service with GoDaddy and Digitlhaus I was SO impressed with Bigcommerce. Support picks up the phone within a minute, they address all issues, even ones that aren't their responsbility and they are so thorough. Best customer service and support I've ever run into in 20 years-- hands down.

BigCommerce requires you to be on Pro or Enterprise plan Min. 249.99 a month to have basic filtering capabilities like price range, brand, and category. What a scam!

Terrible customer support. Voicemails go unanswered. Phones just go to voicemail. Emails go ignored. Chat doesn't work. Very poor service for the money that's paid.

We opted for their Standard plan because we didn't need all the other bells and whistles but we did need a FILTERED SEARCH. So I clicked on Filter only to find 'Product filtering is available exclusively on our Enterprise and Pro plans'. So my monthly would go from $29.95 to $249.95 Ridiculous!! They can stick it where the sun doesn't shine. Sure glad I was just on their trial.

I used to love Big Commerce and as well as having my own websites I was a partner and set up BC sites for others. Regrettably, as they have grown their attitude and offering have deteriorated hugely. Some features of the site are broken and have been for months, with support just repeating that they are working on it. Other features which have been around for years remain bug ridden. As mentioned elsewhere, the other issue is that as your business grows the amount you pay leaps hugely - sell more than $150,000 and your monthly fee goes from $79 to $250. For a U.K. user there is no additional benefit for the 350% increase - you just pay more for everything. There is nothing fundamentally wrong with the BC platform, it has just become disinterested in its customers and focussed on its own revenues. As such I cannot recommend it, there are better platforms out there. For comparison, look at the TrustPilot reviews for ShopWired...

Unbelievably horrible service. I pay the company for website hosting and services provided such as sales channel management. (ie: Amazon and Ebay) For the last month, my channel management has been disconnecting from Amazon- causing oversells, shortages, and a mandatory biweekly HAND COUNT of over 300 skus. It's expensive and time-consuming. This issue has been brought to bigcommerce's attention and escalaed twice this past month. The response to the issue is "we know it's an issue, thanks for telling us. Here's a work around until we get around to fixing it." Except the work around didn't work. I then wake up to see my account is suspended, my website is down, and I can't find any support materials to figure out how to view it. So I call in and I explain that I only THIS MORNING got a notice that my account MAY be suspended if I don't pay. That was 6 a.m. My account was off at least by 8 a.m. when I noticed it. The resaon the account payment didn't go through was the payment card was canceled due to unauthorized use. I have a replacement card and it was no issue to make a payment- but I wasn't given an opportunity to do so before the account was suspended. When I called in, I explained that I had made the payment, but I expect a credit for some of the issues we've expereinced with integration. I was told that the answer is no- in a NOT nice way. There was nothing they would do for me, and to check my terms of service. With regard to the suspension, the supervisor refused to accept that the "may be suspended" notice was sent today. Literally argued with me about it. I asked to speak with his manager and I was told no. So, I'll be filing multiple complaints and taking my business elsewhere.

After 7 years we are finally moving away from BigCommerce. Safe yourself a painful journey and go anywhere but BigCommerce. Some features have been broken for a year and they keep telling us its not a priority therefore it wont be fixed anytime soon. But you get sucked in and end up paying hundreds of dollars a month for better service only to come find out customers service, tech support and the legal team know they rip you off daily, but just don't care. It must be the worst software company on the planet. Its very sad, but we are happy to find a new home with wordpress and woocommerce. I have worked with Shopify for over a year now on another site and Shopify is by far much more organized, easier to use with excellent support. Shopify also does not steal your money by false advertising and actually care about things that gets broken and resolve it quickly. We deeply regret working with BigCommerce.

Awful customer service if your looking for an ecommerce solution don't use these they are not a solution they are a problem All the features sound great I agree but once you enter into an agreement with them there terms kick in and there terms are in my opinion borderline illegal and be warned there terms state you can not pursue a claim in court but we will give arbitration handled by a company we choose and represented by a person of our choosing and paid for by us So your complaint will be argued by the most incompetent person on the planet against there entire legal team and its fair, really how can that be in any form be legal and if you were this decent company why would you make people agree to this The reason is simple they know at the point of signing you up they are already looking for ways to defraud you of whatever they can