BigCommerceReviews of bigcommerce.com

Bad start with Big Commerce. Easy enough to build a really good looking website, however I had a bad experience with billing. I was looking to setup my emails and I clicked through from the Big Commerce platform, I was trying to find out some more information on pricing and without any pre warning I had apparently entered into a 12 month contract for G Suite and my first payment was taken. I was already logged into Gmail and this all happened by me clicking one button and I reiterate there was no mention of costs of entering into a contract! It was fraudulent. I spoke to the billing team and they said it was my fault and would not refund for me the $24 for the first payment. I didn't even want to use G suite! I said I would dispute the transaction with Paypal and was told I would be suspended if I did that. Well that it is exactly what happened.

Do NOT use big commerce. I had a big commerce store for 5 or more years. After 4 years, they TRIPLED my monthly rate, and i was so far in that it took me a year to redesign a new website and end the service with them. I tried reaching out to reason with them, but they wouldn't budge on the monthly rate ($350/month!!!). It is outrageous! The worst part is, their platform is ridden with problems. I can't tell you how many customers called in to say they couldn't checkout or the order said it could not ship. I was constantly trying to troubleshoot the issues and every single one of the problems related back to BC's platform. Again, take it from a long term user -- STAY AWAY!!

Claimes to have good customer service. In reality you must register and get yourself free trial, join their email list etc. to contact any kind of customer service. After that there is 3 options: - Send message to chat that has good old "I try to google information from the site" chat bot and no real people. - Call them and automated message will ask you to go to support forum. - Support forum, where most of topics are unanswered and if someone replies it is just link to the some info site, not reply to your problem. Also, when you set up to their spam messages, there is multiple different versions that you have to cancel one by one. Earlier you had to give your bank account info to register so lot of people accidently "bought" themself this thing. So yeah... BigCommerce is most recomended platform as they have great customer service. But in reality they don't have any kind of customer service.

Extremely user-unfriendly, hard to use, limited, and frustrating.

I subscribed to the platform using a free trial to test it out! I found out the platform not as my expectations! and I stopped using in since then! But I forgot to cancel the subscription! and they can easily confirm that I'm not active on the platform and I dont even log into it! Then at 17th of march they automated billed me! and once I talked to an agent for a refund because Im not willing at all to continue using it! they seted up the cancellation AFTER a month so they would not give me my money back! and they emailed me that they wont refund me!

Terrible experience! Bad decision on my part. Buyer beware. Stay clear from bigcommerce! You will not get good customer service! They will keep you on hold until you give up!

I am currently looking to switch my website platform and was researching Big Commerce. The website mentions "request for demo" and requests to fill a form. It's disappointing that the form doesn't exist at all. Ended up spending 30mins looking for the form!

Worst e-commerce I've ever come across, I've been trying to get started since yesterday but when I sign up and login in it tells me server down again and again. Can trust them to host my business.