BigCommerceReviews of bigcommerce.com

They will not allow me to download or edit the $300 theme i purchased unless i pay a monthly fee thats ridiculous

My website ran into an issue wich is responsibilities of big commerce, it is an important issue, it has been 10 days passed and nobody cares. I contacted several times but they are just passing the time by saying that our engineers are looking into it, i don't know that engineer has been born yet, so i am thinking to switch this platform seriously since big commerce does not care about the customers anymore

First, they don't have anything to protect you from getting fraudulent spam sign ups for your newsletter. Which is a nightmare once its compromised - which is only a matter of time. The other issue is that if you have any variant to your products they can't keep the inventory straight. You'll be forced to create fake SKU's for combos and products you don't carry and them mark them at zero for inventory. Otherwise your website will let customers order product choices that you don't sell. It should be a quick fix in coding, (the adding a captcha to a newsletter form) but they can't handle it. I've made numerous complaints and they give me the run around. I've been with BC for over 7 years. I have the high tier for pricing. They do not value me even a little, or at least that is how I feel. I am having a website built so I can finally get rid of them!

Do not recommend this company

Horrible customer service. Trying to get my website back up for a month. No help, just a big run around jumping through endless hoops. Still no access. Do yourself a favor and use ANY other platform.

I should have listened to the reviews. This is one of the worst companies I have dealt with, ever. The sales people lie to get you in the door, then don't answer emails. Their prices are excessive. And when you get a real issue, the 'support tickets' are totally ignored.

Skulle aldrig betala med Klarna 🤮

I have been with BC for 12 years. I have 7 different stores running in 3 countries and I think BC are the best. I have always been able to get through to tech support. Admittedly on the odd occasion I knew more than the tech did but I have also taught myself a lot about BC. I am seriously wondering if these negative reviews are legit because I would not use any other platform and i often recommend BC. Maybe there might be something wrong with the end users rather than BIG commerce?