BigCommerceBigCommerce is the world's leading cloud ecommerce platform for established and rapidly-growing businesses. Combining enterprise functionality, an open architecture and app ecosystem, and market-leading performance, BigCommerce enables businesses to grow online sales with 80% less cost, time and complexity than on-premise software. BigCommerce powers B2B and B2C ecommerce for more than 60,000 brands, 2,000+ mid-market businesses, 30 Fortune 1000 companies and industry-leading brands.
BigCommerce (bigcommerce.com) has 443 customer reviews on Five Star Index, with an average rating of 2.6 out of 5.
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Davina P.
DO NOT USE UNLESS ABSOLUTELY NECESSARY! THEY WILL NOT NOTIFY YOU ABOUT ANY INVOICES AND ONE DAY YOU WILL NOT BE ABLE TO ACCESS YOUR STORE AND IT WILL DISAPPEAR! THEY WILL LOCK YOUR DOMAIN SO THAT YOU CANNOT USE IT AS WELL!!!!!!!! USE SHOPIFY IF YOU CAN!!!!!!! AT LEAST THEY TELL YOU A DATE/TIME WHEN YOU WILL BE INVOICED/CHARGED!!!!!!!!!!!!!!!!!!!!
Inde Z.
Service needs work. Their solutions to problems they create is to buy worthless apps. Not impressed. The platforms falling apart.
Melissa Godwin (Math T.
SCAMMY DON'T DO IT!!! BC transcript clearly shows where I requested to cancel the account well before the trial ended. The rep said he would "forward the request to the proper department". My account was not cancelled. Hard to contact on phone. Finally phone rep said same thing "cancellation process" forward to correct department, etc etc SHADY SHADY
Paquerette
Terrible. You can't speak to anyone for support, either online form, chat or phone (put me on hold for 10mns...just gave up in the end...), called back, someone hang up on me. Called back again, they told me I would receive an email to confirm the cancellation, never received it...In the end I told them I would report them if money was taken from my account again, finally they replied....Says it all....
Marci Cannon B.
This company is ridiculous!!!We have had this account 2 years and every year they overbill us by thousands. Never call back, never resolve the issue, I have to dispute it with the CC company. Again this year even though we called prior to our renewal, once again overbilled. Want us to use the credit of $2400 plus on future billings instead of crediting back our CC. It would take us 3 years to use up the credit. NEVER USE THIS COMPANY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Vaughn R.
Service and tools poor and to boot conned out of £2,000.00 for a service we never used. Contacted them when we spotted the missing funds and offered a £600.00 refund. Mis sold massively as told they needed bank details to have a look round and we made it very clear we would not be paying for a service we did not use which was accepted. Also cancelled but they had 2 accounts open ?? for us without permission. There Thieves do not use.
Johann
Stay away! They are doing business with greenboxusa and take credit card information. Not received anything. I suspekt fraud with the company involved. Hands off.
Chela S.
Been here 4 years and I hate it! I want to leave every month, The company changes its mind about how to use the platform so often I can't keep up, NOTHING is intuitive here, and as soon as you get used to the changes they change them again, they are currently asking customers to recode the entire store to fit the current changes. I am not ressigning options on 400 products after JUST finishing the current updates I've made. I'm leaving- Id rather learn to manage an entirely different platform than keep dancing with this company. ITS JOKE.
