Big CartelBig Cartel is an e-commerce platform that gives creators, artists, makers, and small brands from all over the world the power to open their own online stores and make a living doing what they love. Since 2005, we’ve helped people sell over $3.5 billion of their work while remaining a 100% independent company. Driven by our passion for creativity and innovation, we stand as a haven for small brands connecting their passion with opportunity.
Big Cartel (bigcartel.com) has 438 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Alexis R.
DO NOT BUY FROM HERE!!! I brought something in August and never received my order and on October 28th they finally emailed me saying I would get a refund in 10-14 business days yet it’s November 21 and still not clothes no refund and I’ve been contacting them nonstop and no response. This is a scam and I lost 75$ for nothing.
Bunz B.
I never received my stuff
Louisa
This company is straight up odd! It charges over the top prices for a basic service with limited functionality! You can only add 500 products in their max plan which used to only allow 300, their apps are basic and the fact they say they are for small businesses is a joke seeing as they charge so much! Also upon research I have discovered the ceo is a far left Marxist who believes police should be defunded and only black lives matter!
Sabrina W.
Horrible you cannot reach anyone no phone number I could not even google my shop I paid for it is imbarrising to not be able to send my customers to a so called shop I closed it the same day I want all my money back
Kenny L.
Jeez, I've been reading the reviews here on Trustpilot about Big Cartel and none of them are actually about the actual platform, these complaints are about companies that use Big cartel as a web host. I've been with Big cartel for 6 years and I think they are great for a small startup business and someone who isn't very tech-savvy but still wants to create a website. They make it very easy for anyone even if you don't have any experience to create a website and I always loved the fact that the pricing tiers are upfront, with no hidden fees or add-ons. You get exactly what you pay for. I did see one legit complaint about the platform itself and not a business using it, and the person stated that Big cartel didn't bring any traffic to their website. Just like all new websites, you'll have to do some self-marketing yourself, and eventually, people and Google will start to recognize you and your brand. I've loved Big cartel for exactly what they are. It's not perfect, but it works. My one real critique of it is that, for as long as it's been up and running, they should have added a way for customers to leave reviews without the business having to use third-party add-ons. That's about the worst thing I can say about the actual website itself. It really is great for a small start-up company, and if you don't mind using thrid-part add-ons, then I say go for it. Also, I do not work for the company, this is just my honest opinion about the website since I see that no one was actually leaving a real review of the web host itself.
Jo
Horrible platform. Would Not recommend you anyone.
Christina K.
Dollzpalace scammed me. Every time you try to look up the site it says they're not available. I ordered a pair of shoes from their advertisement on FB 3 months ago and NEVER received them. I wish there was an option for zero stars.
Alyssa
Minnies fashion :-ordered of here on the 8th of feb and never received my item so I rang the bank got my money back and she decides to send item out ? Bad customer service do not order !!
