Big CartelBig Cartel is an e-commerce platform that gives creators, artists, makers, and small brands from all over the world the power to open their own online stores and make a living doing what they love. Since 2005, we’ve helped people sell over $3.5 billion of their work while remaining a 100% independent company. Driven by our passion for creativity and innovation, we stand as a haven for small brands connecting their passion with opportunity.
Big Cartel (bigcartel.com) has 438 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Theo
First time I bought from big cartel not a problem. Fast forward two years and place an order, I don’t receive my package, I write 3 friendly emails, nothing. I write a nice but pissed email, nothing, waiting on my charge back from the bank. Don’t buy from them, it sucks because I love the merch one band was selling. No customer support 0/10 don’t buy from boarder line scammers.
Mikala K.
A lot of these reviews seem to be from people that ordered from scam sites hosted through Big Cartel, which can happen through any host realistically and should not fall under the actual company's page in my opinion, but, I do have a review for the service itself! I've tried lots of different platforms and always return to Big Cartel for the simple interface, the automatic collection and remitting of sales tax, and their support has been great so far. Themes are simple and easy to customize, especially with CSS and HTML. The only changes I'd like to see would be more payment options (which they are working on) and more app integrations. Other than that, it's a wonderful, inexpensive place to start with an eCommerce business and I can't recommend it enough. :)
Alleyah S.
I am using Big Cartel to make my small business, it is a great site especially if your new. All of the other reviews that say it’s a scam or they took their money, that’s not big cartel, that’s a site someone made on big cartel to scam people.
nomika
Great website bulider platform, you can start with no bigger investment, which is very helpful! From a seller point or view, amazing customer service as well. Thank you!
Gretchen B.
My husband attempted to buy Ludos for me. They took my husbands payment. Never sent a confirmation email. Never answered emails, answered messages off of Instagram, and apparently never sent the item! Definitely a scam!
Mr.
I am sure the website is great for creators, artists and so on. The only problem is that buyers have no rights at all and sellers can do whatever they want on their website (Big Cartel will only tell to sort it out with them directly). Well great, I‘m waiting since 1.5 years now for my order and I am pretty sure they already blocked me and just keep the money. Also no replies from the page since 7 month. And looking at some other reviews this seems to happen regularly. It is sad that BigCartel does not protect buyers and what their users do. As a buyer i have never felt so let down anywhere.
Hunter G.
Look everyone To make a website/online store big cartel is simply at its finest and yes it’s small but it’s great to start out. the REVIEWS are based on the SELLERS themselves not the website!
Yee H.
Never had a problem with Big Cartel themselves. They process my payment info quickly, and make it easy to communicate with sellers.
