Bigbigmart.comReviews of bigbigmart.com

Response from Bigbigmart.comJan 2, 2026

I am sincerely sorry for the concern and frustration this has caused you. Please rest assured that we are a legitimate business, and we have already processed your refund exactly as you requested. The reason your bank may not see it yet is due to standard banking "pending" periods. While we release the funds immediately upon cancellation, it typically takes 3–5 business days (excluding weekends and holidays) for banks to update their records and show the credit on your statement. Regarding the phone number, we apologize for the technical issue you encountered. Please know that we have already responded to your request via email and are actively monitoring your case to ensure you are taken care of. You can be completely at ease—your refund is on its way. We value your trust and are here to support you until the funds appear in your account.

Response from Bigbigmart.comJan 2, 2026

Thank you for your feedback. We take such concerns very seriously and would like to investigate this immediately. However, after a thorough search of our system, we could not find any order or communication records associated with your name or this email address. To help us resolve this and ensure your refund is handled correctly (if an order exists), could you please provide: The Order Number The exact email address used to place the order A screenshot of the order confirmation you received Once we have these details, we can trace the transaction and provide you with a definitive update. We are committed to ensuring every customer is treated fairly, and we want to clear this up for you right away.

Response from Bigbigmart.comDec 26, 2025

Thank you for sharing your feedback. We sincerely apologize that your experience with us did not meet your expectations, especially regarding our return policy and the shipping process. We understand the frustration caused by the delivery delay and the confusion with the labeling. During the busy holiday season, logistical errors can occur, and we are working hard with our shipping partners to ensure this doesn't happen again. Regarding our return policy, while we typically only process returns for damaged items to maintain our current service model, we hear your concerns loud and clear. We never want our customers to feel undervalued. As we discussed in our recent emails, we have honored your request for a partial refund to help offset the cost of the duplicate gift, which we hope provides some resolution. We value your business and are taking your comments seriously to improve our communication and transparency. Thank you for giving us the chance to make things right.

Response from Bigbigmart.comDec 26, 2025

Thank you for bringing this to our attention. We sincerely apologize for the frustration caused by the cancellation of your order and the subsequent price change you noticed on our website. We would like to clarify that we do not engage in "floating" or any unethical financial practices. The cancellation was strictly due to an unexpected supply chain issue where our original fulfillment partner could no longer guarantee delivery within a reasonable timeframe. To ensure you weren't left waiting indefinitely without your funds, we issued a full refund immediately. The reason the item remains on the site at a higher price is that we have had to source it from a different supplier with significantly higher procurement costs. Our automated system updates prices based on these new costs to maintain availability, but unfortunately, we could not honor the previous promotional price due to the exhaustion of our initial stock. We value your trust and regret that we fell short of your expectations this time.

Response from Bigbigmart.comDec 26, 2025

Thank you for your feedback. We would like to clarify that our return policy is clearly stated on our website for all customers to review before completing a purchase. To maintain our competitive pricing and service standards, we only accept returns for items that are defective or damaged. This policy is applied consistently and without exception to ensure fairness to all our shoppers. While we understand this may not suit every individual’s preference, we stand by our established procedures and the quality of the products we deliver.

Response from Bigbigmart.comDec 26, 2025

Thank you so much for your kind words and for taking the time to share your experience! We are thrilled to hear that you are satisfied with the quality of your products and that your order arrived quickly. Providing a smooth and efficient shopping experience is our top priority, and it’s wonderful to know we met your expectations. We truly appreciate your support and look forward to serving you again in the future. Happy Holidays!

Response from Bigbigmart.comNov 16, 2025

Thank you for your feedback! We're glad to hear everything works great and that you were happy with the price. We appreciate your support!

Response from Bigbigmart.comNov 16, 2025

Thank you for your feedback! We're glad to hear you had a positive experience and that your item arrived quickly, new, and authentic. We truly appreciate your support!