Bigbigmart.comReviews of bigbigmart.com

Response from Bigbigmart.comFeb 14, 2026

We are sincerely sorry for the frustration our communication issues have caused. We want to assure you and all our customers that we are a legitimate business, and your security is our top priority. The issues with our phone line were genuine technical difficulties, and we are working to resolve them. In the meantime, we are fully responsive via email and our internal support system. If you have an outstanding order or any concerns, please contact us at [email protected]. We are committed to ensuring every customer receives their order or a full refund if requested.

Response from Bigbigmart.comFeb 14, 2026

We sincerely apologize for the frustration and any misunderstanding regarding your refund. We want to assure you that we have no intention of withholding your funds. Our records show that a full refund of $426.55 was indeed processed on our end shortly after the item was found to be out of stock. Sometimes, it can take 3–10 business days for your bank or credit card issuer to reflect this in your statement.

Response from Bigbigmart.comFeb 14, 2026

We appreciate your feedback! It’s great to know you're satisfied with our pricing, tracking, and delivery speed. Thank you for choosing us for your grill purchase, and we look forward to serving you again soon!

Response from Bigbigmart.comFeb 14, 2026

Thank you so much for the 5-star review! We are thrilled to hear that you enjoyed our pricing, customer service, and fast shipping. It’s an honor to become a part of your Christmas tradition! We look forward to helping you make every holiday season special. See you next time!

Response from Bigbigmart.comFeb 14, 2026

We sincerely apologize for the frustration and the poor experience you had with your order. We understand how disappointing it is to wait for your items, only to find out part of your order couldn't be fulfilled, especially when it results in extra costs elsewhere. This is certainly not the standard of service we aim to provide. We are currently reviewing our inventory and notification systems to ensure this doesn't happen again.

Response from Bigbigmart.comFeb 14, 2026

We sincerely appreciate your feedback and understand your frustration regarding our return policy. We strive to maintain the most competitive prices online by streamlining our operations, which includes a strict policy for returns only on incorrect or damaged items. We aim to be as transparent as possible about these terms during the checkout process to avoid any surprises. We truly value your business and will take your comments into heart as we look for ways to improve our customer experience in the future. Thank you for your understanding.

Response from Bigbigmart.comFeb 14, 2026

We sincerely apologize for the frustration caused by the cancellation of your order. At Bigbigmart, we aim to deliver products within a reasonable timeframe. When our system identifies an unexpected and "extended shipping delay" from the manufacturer or carrier, we sometimes proactively cancel the order and issue an immediate refund to ensure your funds aren't held up while you wait indefinitely. We understand this was disappointing, and we are working to improve our inventory transparency to prevent this in the future. We would value the opportunity to win back your trust.

Response from Bigbigmart.comJan 2, 2026

I am very sorry for the difficulty you had in reaching us. I would like to let you know that we have just sent a detailed response to your inquiry via email. Please check your inbox (and your spam folder, just in case). We are here to help and will make sure all your questions are answered.