Big Bear VacationsReviews of bigbearcabins.com

The room had cobwebs in all corners of the cabin. The carpet was mildewed with a strong smell. The bedrooms upstairs had absolutely no heat at all my family and me were forced to stay in a freezing room. I wasn’t informed that the cabin had no WiFi. but instead I was offered to upgrade about a month before our checkin. I would think a decent booking clerk would discuss things like that up front. There were no face towels only four bath towels. I was not informed that the driveway had sunken which caused us to get stuck in the snow. If the people can be more up front with customers the business could be more saught after. I won’t come back to Big Bears.com Also the carpet has a huge hole in it.

Upon arrival the it was 50 degrees in the house. We turned the thermostat up to 80 and by morning it was only 55 degrees. We were freezing and had to go out for breakfast just to get warm. We called Big Bear Vacations to report the heater was blowing cold air they told us they could not send anyone over until we got back because of the small dog we had with us. Once back at the house we called again but now had to wait for several hours for a repair man because of heavy traffic in town. Finally a repair man came only to tell us he can't do anything because the heater was in a locked closet. I was ready to pack and leave and request a full refund but we found a couple of space heaters in a closet upstairs that made it bearable. We were only there for the weekend and lost most of our Saturday because of this issue. Also, you need to find a better cleaning crew. We found a Starbucks coffee sleeve and peanuts in the sofa and a used dust rag on the bedroom floor. I sent all this information over to Big Bear Vacations twice had have not received any response. I'm not impressed and probably won't use these services again.

Associates were very helpful in making reservation and checking in/out easy. I would highly recommend using Big Bear Vacations.

Although the location was great, the view of the lake was beautiful and the house was on a nice sized property, the inside of the cabin was another story. There were no working smoke detectors or flash lights. The couch had a gaping hole on one side. It was dirty, full of cobwebs, very rundown and outdated. We were afraid to take our shoes off. The price tag and what you get for that high price tag were definitely not in alignment. Not worth it. We feel ripped off!!

Do not book with Big Bear Vacations - they rented the cabin out from under me and switched me and my children in an inferior cabin - the lock box code provided did not work and they were not answering their emergency line or calling back on a Saturday night, and I was forced to drive around for hours looking for a room. Finally we got one of the last 3 rooms in the city at Motel 6 for $400. - it took 11 days for the manager to contact me after the incident and after I left several messages - they made only a partial refund for the night - what would you do with kids in the car late on a Saturday night when you can't get into your cabin and the rental company won't answer their phone or call you back? What happens when every place you go has no vacancy? Freeze?

Great price and service! The Cabin is a little to far uo of a walk but iy is roomy & comfortable!

Smooth booking experience, beautiful cabin, positive customer service experience. I would recommend Big Bear Vacations, and will look forward to booking with them again in the future.

We had a great time. It was adults and two kids. The place was perfect for us.