Big Bear VacationsReviews of bigbearcabins.com

The lodge we stayed in was large and had potential to be a great place. Unfortunately it was very dirty and in need of renovating and improved maintenance. Showers had mold, windows were filthy, window blinds were broken, furniture was old and ratty, and the kitchen had a thin film of grease on everything. Drawers and cabinets were filthy with stuff randomly thrown in them. When we complained they sent someone to clean, but it was too little too late. Very disappointed!!

Shower kept filling up with water during shower. Walls in the bathroom were falling apart, you could literally see outside while taking a pee.

Lots of ants, heater broken, fridge noisy, no dishwasher but require guests to wash dishes by hands. Poor lake access without walkable trail. Swimming pool and spa closed. Carpet dirty. No board game. You won't have much fun in the cabin, only advantage is close to summit resort, about 10 min drive.

Wanted to love this place. The front desk people were amazing and friendly. Wish the cabin was inspected prior to rental. I selected this cabin for the jacuzzi tub and fire place. Neither worked. Waisted 1 out of 2 days of my trip waiting to have it fixed . bottom line i gave up another jaccuzzi cabin for this one and it wasnt working. I was hoping management would switch me to another cabin but no manager was available at all until check out morning. Really dissapointed. Filled out a complaint. Was told we would be contacted. Weeks later nothing. Sad my kids had to have a frustrated mom for their only vacation of the year.?cant get that time back

Honestly it’s a very gorgeous house from the front yard and backyard but the inside is way too dated for 2019. The rooms are the okay part of the cabin. I liked the fact that the home has it’s own washer and dryer which Is very convenient if you’re going skiing and other sports. The kitchen was fully equipped and spacious, We had no problem with that just that the table is pretty old and with only 4 seating chairs and old chair cushions. I mean I looked at the photos before booking and the home Was as described when we showed up, but we just didn’t think it was going to be THAT bad. The couches seemed like they went through war. As bad as it sounds but with all honesty it just wasn’t what we expected. The living room is supposed to be the comfiest room when you’re vacationing whether summer or winter. There you have a gorgeous view towards the front porch but the Couches really killed the vibe. They really uncomfortable and wobbly- I like to sit comfortably but it was mearly impossible when the couch is falling apart and with coffee stains/saliva residues..idk but the stain looked brown and what not. I’m not a germophobe but even then; If i took my infant niece or toddlers then that would become a problem because they crawl and put their hands everywhere and can ingest some bacteria that can later be fatal. We all just spend so much money on cabins yearly to be treated like the host doesn’t have our best interest. Cabins are supposed to be family friendly and the anemities like TV was really 1998 20 in tv with couple of channels. Thank god we took our own board games and that we were only there for 2 nights. For future guests I would recommend looking for something else once the pictures don’t describe what we experienced. Seek options first if you’re looking for cleanliness, comfort and satisfaction. There’s really not much to say about the cabin other than the back yard has a nice view too.

Please have a member of the management team contact me. I gave a full review of the accommodations to the woman at the desk when we checked out. The place was unacceptable.

I think it's more of a management and owner combo problem. First the bed, sofa, carpet, and tv were so old so that needs replacement. I guess it's not management fault, but the floors were dirty especially under the sofa and dresser and that is a management issue. The cabin had very poor lighting, it was very dark up to the point that it was very uncomfortable. Also management did not provide any extra trash bags other than the ones in the trash can. I called regarding this and they answered they only provide 1 trash bag, which is strange cause some people require more than 1 trash bag, specially since we have to haul our trash out to the dumpster ourselves. What if there is a hole in the trash bag, don't want anything leaking in the car right.

property was in bad shape and not well maintained. submitted work order for repairs but it was still not resolved and found more issues.