Bids.comBest Online Auctions
Bids.com (bids.com) has 172 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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Claim this listingProfessional Organizations · Rancho Santa Margarita, California
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172 approved reviews, newest moderated first
Peter M.
Products are alright got a few things from this website not bad quality. I did buy a ring and the ring I paid for was a 18k white gold ring but it turns out when I receive it it’s silver 925 so kind of false advertising. Either way the ring is nice.
Elle-n R.
Cheap product from AliExpress but they sell it at a much higher price. The retail price is totally fale. I have bought a few pieces and i’m not impressed…
Gary E.
I just won an auction forJade earrings. The retail value was $ 1000 plus. I won is for a total of $67. I went to another site Tenu.com and found the same set of earring for $5.37. Both of these sites are from China. Bids.com do not investigate the items being sold on their site. The retail prices are placed on the item to get bidders to pay more for cheap items. Their is no way items on this site cost tens of thousand to hundreds thousand dollars. I have seen to many one and two stars reviews. I suggest buyers should take what they buy and have it appraised when they get it. I will not buy from bids.com any longer. I feel like I was scammed to bid our on a cheap item.
Response from Bids.comDec 2, 2025
Dear Gary, We have tried to access the site Tenu.com, but it does not work. Bids.com works with the vendors and our vendors can sell on different platforms. Also, Bids.com is an auction house where you get the items at the winning prices — sometimes they can be lower and sometimes higher than at the other stores. The retail prices are the prices suggested by the manufacturers. All our items are authentic and come with a money-back guarantee. So if you are not happy with the product received, please contact us, and we will provide you with a free return label and a full refund immediately. We work with reliable vendors all over the world and even if the items come from China, we inspect its authenticity and quality. As for the negative reviews, they appear because the customers are not aware of our policy. However, we still investigate every case in a customer-friendly manner. Feel free to contact our Customer Service for any assistance you may need.
Lorraine C.
I put a complaint that 1 ring and matching earrings were bent and broken and one of the stones was in pieces never heard from I will not bother with them again
Response from Bids.comOct 27, 2025
Dear Lorraine Unfortunately, we did not receive any messages from you . We emailed you on Oct 24th and till now we did not receive any reply. Please contact our Customer Support Team, and we will assist you immediately with refunds and returns. We appreciate your cooperation.
Debra C.
I waited months for a jade ring that I paid for & it never arrived. Then I contacted your company & they sent me another one. It is so big that it won't even fit my husband's thumb. This is not acceptable. This was a gift for a friend of mine & now I have to buy her something else. You sent me a ring that would fit a large man. How does this help my situation. Very unhappy that I have been waiting months for this. I will no longer be ordering from your company & I will not remove my review. Bad way of doing business. Your customer service number doesn't answer the phone.There is other review saying the same things.Just to let you know that the jade ring broke. It is made of plastic.
Response from Bids.comMay 27, 2025
Dear Debra, We are sorry for the inconveniences the problem caused. You contacted us saying that the item did not arrive and we have refunded you in full and sent another one for free. You may find all the information about the item on its description page. The size selcted by you was: 9 In18.9mm / green We understand that you have been waiting for the item for a long time, however we also write the delivery timeframe and the customer can see it before purchasing. If you have any questions, please contact our Customer Support Team and we will be glad to assist you!
Rhonda C.
I have bought several items and I’m very happy with them and the service provided… but I have also won some auctions and never received the rings I’ve won… they say no reserve but it seems that is not true at all and I have proof of the auction I’ve won so don’t expect to get your items won because you may not get it
Response from Bids.comMay 7, 2025
Dear Rhonda, We are sorry for the inconveniences the problem caused. When we replied your email, we got the following message: "Your message couldn't be delivered to ... Their inbox is full, or it's getting too much mail right now." You may also get an immediate assistance over the phone. All our items come with a money-back guarantee and if you do not receive the product, just contact our customer support team and you will get a full refund. Customer Service: [email protected] Customer Service: +1-310-855-3525 Operating Hours: Monday - Friday 8am - 5pm EST
Merilyn
I have been a happy customer for years, however, while watching the bids recently Ive noticed that when I win a bid, it just disappears snd doesnt turn up on my won page. Has anyone else had this happen. Its usually really nice items that I got for a good price. Not the right way to do business.
eugenecarrozza
I have bought multiple items from your company and never had a problem. I recently purchased a diamond ring and was sent an email saying that it was delivered. I have not received it. It was a gift for a good friend of mine. I have sent many emails and left many messages and not heard from anyone. I have paid for this ring and am surprised that nobody has contacted me.the order number is BIDS56961.I have left several messages and not had a reply. I had to tell my friend that i don’t have a gift for her.
Response from Bids.comFeb 24, 2025
Dear Valued Customer We are sorry for the inconveniences the problem caused. Would you please provide us with the order # you are referring to? Also, please make sure you are writing your messages to [email protected] or call us at : Customer Service: +1-310-855-3525 Operating Hours: Monday - Friday 8am - 5pm EST all the emails are answered within the next 24 hours. We appreciate your cooperation.