Couldn't be better than Winning! You accumulate points even if you are losing (or lost) the auction item you want! Your points add up until you have enough of the correct amount you desire to purchase an item you want from the online store....and no shippping fee either! I used some of my points for Christmas Girfts from well known companies, and the shipping was fast and the items well wrapped. It's a no lose ....so take a try at it....you won't be disappointed!
Response from Bids.comJan 21, 2017
Hi Judy,
Thank you for the support and kind words. We're glad to hear you're enjoying the Bids prize store and the site-wide free shipping policy. Please stay tuned for more interesting features and products. Judy, your feedback is very important to us - thank you.
-Edward
DA
Danka
A lot of fun, a liitle of value
I have a mixed feeling about bids.com penny auction. On one hand it is the hazard junkies heaven, a little addictive site with a possibility to win big. On the other hand, it's impossible to win big, so you would be left with the prize money to choose from very unappealing, but expensive items.
The prize money should not be called the bidspoints, because there are NOT bids points. Actually one prize money point is equal ( or close to) $1, while a bid point is equal $0.33. This is not explained clearly on the site.
Also, in one of my bidding wars, I noticed that different people have been bidding against me in a sequential matter. In other words, I was always bidding with one person at any given time. Once that person stopped bidding, another person came, and my bids alternated with just one person again.... as though they knew that current bidder just stopped to bid. If they didn't know, I would expect to see at least 3 people bidding. It could be coincidence, but it spooked me a little.
It is great to learn that bids.com management is closely monitoring the reviews. After all, the company image is very important. Unfortunately I have to take another star from my review, because the same management have no time for customer support.
Last week I called twice to ask when my order (placed and paid on January 4) will be shipped. First time the nice customer service representative told me that he needs to contact another departament and he would call me back( or email) within 20 hours. Of course, nobody contacted me, so I called again to learn that the money I won will be shipped on Friday ( January 27th), which did not happen. I try to call today (Monday, January 30th) numerous times with no success.
Incidentally, this is a penny auction, when all the items got at least one bid. But bids.com ( which is part of bidz.com) is auctioning items that are NOT in house, as though they (bids.com ) expect some items to have no winners... I wonder if this is a red flag for the fraud department, which is a part of the company itself anyway.
Response from Bids.comJan 19, 2017
Hello Danka,
Thank you for taking your time in leaving us your feedback. Your points on merchandise and BidsPoints are noted! As I'm currently writing this response, we are acquired new and exciting merchandise, which will be live on auction shortly. We are sorry to hear you were not satisfied with our prize store gifts. In regards to sequential bidders, we have no control of bidder behavior. There are many penny auction strategies available on the web which seem to connect with your experience. However, if you ever run into any suspicious activity, email us at [email protected] with a email subject line of "Attn Fraud Dept.". We have a fraud team monitoring our website on a daily basis - we take bidding fraud very seriously, Danka.
Thank you,
Edward
CO
corina
I am not quite certain
There are changes that I find sort of confusing because I have to adapt. I am referring specifically to the penny bidding. Prices have gone up, but I guess everything else has also. I still think it's fun to look at the items that are presented
Response from Bids.comJan 19, 2017
Hi Corina,
We greatly appreciate your feedback. May you kindly provide us with exactly what you're confused about so Bids can properly address your issue. I totally understand your concern, as we are creating unconventional penny auction features, which we believe will bring more value to the bidder.
Also, be on the lookout as more new interesting items are being added shortly.
Looking forward to hearing from you, Corina.
Thanks,
Edward
RD
RD
Automatic bidder was quirky and I lost an auction before I could add more bids.
Automatic bidder was quirky and I lost an auction before I could add more bids. I think it would be helpful to be able to set autobidder quicker.
Response from Bids.comJan 19, 2017
Hi RD,
Thank you for taking your time to give us feedback. We take customer experience feedback and suggestions very serious. I will note down your point in improving the functionality of adding bids to the autobidder. I am sorry to hear that you've lost an auction due to this. Kindly email us at [email protected] and mention that you have spoken with me, Edward - I will take care of this problem.
I hope you give Bids another chance. We apologize for the unfortunate experience.
Thank you,
Edward