Bicycle WarehouseReviews of bicyclewarehouse.com

This place is horrible. They never answer the phone and they take forever if ever to ship product. Will never buy from these clowns again.

I really appreciate the excellent customer service I always receive. Kathleen is very proactive and knowledgeable and I can always be confident her & her team will work hard to resolve any concerns that I may have. I love the product selection and good value that Bicycle Warehouse provides. Highly recommend!

Great communication and quick responses and resolution! Great products as well !

A+ customer service, return for a malfunctioning bike accessory was super easy, great prices!

Excellent communication! Working with this company is straight forward and easy.

I think it took a little longer to receive my bike than expected. My questions were answered promptly. I think your credit card shouldn’t be charged until the item is shipped.

They consistently lied to me about when my order would ship. They only shipped it after I threatened to have the bank do a chargeback. I will never, ever use this place again. There are plenty of other vendors that don't lie.

I ordered men’s padded cycling shorts and it was my fault I ordered a size too small. I contacted them to request an exchange offering to pay shipping both ways since it was my mistake Unfortunately they don’t offer exchanges. Only refunds. With a restocking fee. Ok my error I’ll order a size larger and move on. I mailed my shorts and didn’t hear from anyone. I reached out and was told by Kathleen they hadn’t received them but I would be notified when they arrive by email. I asked Kathleen why does UPS show they were received a week prior? When I questioned them it was deflection time. Oh our receiving department is backed up and they will notify me by email when the item is received and the refund will be processed. I then receive a cryptic email showing one of their employees name with the last 4 of my credit card. This was their way to say the refund was already issued. There was no attempt at recovery from a frustrated customer or even an apology. It’s a very odd way to conduct business and I’m a very active cyclist with lots of friends. I won’t be shopping with them again.