Fey T.
30-Day Guarantee Was Misleading - Product did not work for my Goldendoodle and Bichon
I wanted to like this product, but my experience with BetterWild’s return policy was disappointing and unclear. I purchased directly from the BetterWild website and tried the chews for my dog, but unfortunately they didn’t work for us. I contacted customer support within their stated 30-day guarantee period and was told I would receive a refund minus a $4.95 processing fee, which I understood. However, when the refund was issued, it was only a partial refund that did not align with what was communicated. After following up, I was told that shipping, taxes, and the processing fee were non-refundable — information that was not clearly disclosed upfront when the refund was first offered. Even then, the final refund amount still did not clearly reconcile with the order total, and I had to repeatedly ask for clarification. Customer service was polite, but the explanations felt inconsistent and required more back-and-forth than should be necessary for a straightforward return. If you’re considering purchasing, I’d strongly recommend reviewing the refund policy very carefully and not assuming the “30-day guarantee” means a full or near-full refund. The product itself may work for some dogs, but based on my experience, the return process lacked transparency.
Response from BetterwildJan 28, 2026
Hi Fey! We appreciate your taking the time to leave us feedback. What you describe doesn't match our policies though, so we're requesting more information to correct the situation. Thank you.