BetterwildReviews of betterwild.com

I am not impressed with this scam of a company. I bought some products from them that was supposed to help my dog but it didn't and I now lost happy Henry. I want to cancel my order and close my account with them but they didn't have any buttons to use do this. Instead they said send us an email and ask if I could cancel my order and close down my account. Like what the f is that I need to ask permission to close my account down. I am warning everyone don't do business with this company and why don't they have a contract phone number? I had tried after the last package to cancel my order and now they sent another that I don't need because I no longer have happy Henry and they say I can get a refund if I send the crap back gggrrr

I’ve had an extremely frustrating experience trying to cancel my BetterWild subscription. Back in June, I contacted support because I could not find any cancellation option on my account page. Instead of canceling my subscription, I was encouraged to skip three months and then resume. I agreed at the time, assuming I’d be able to cancel later without issue. About three months ago, I reached out again to cancel my subscription. Rather than canceling it for me, support pointed me back to the account page — where the cancel button is still missing. There is no way for me to cancel through the dashboard. At this point: The cancellation option does not exist in my account I’ve contacted support multiple times over several months My requests to cancel have not been honored This feels like a dark-pattern subscription experience where customers are redirected, delayed, or blocked from canceling. I’m now documenting this publicly because private support channels have not resolved the issue. I would not recommend subscribing unless BetterWild fixes their cancellation flow and actually processes cancellations when customers request them.

I wanted to like this product, but my experience with BetterWild’s return policy was disappointing and unclear. I purchased directly from the BetterWild website and tried the chews for my dog, but unfortunately they didn’t work for us. I contacted customer support within their stated 30-day guarantee period and was told I would receive a refund minus a $4.95 processing fee, which I understood. However, when the refund was issued, it was only a partial refund that did not align with what was communicated. After following up, I was told that shipping, taxes, and the processing fee were non-refundable — information that was not clearly disclosed upfront when the refund was first offered. Even then, the final refund amount still did not clearly reconcile with the order total, and I had to repeatedly ask for clarification. Customer service was polite, but the explanations felt inconsistent and required more back-and-forth than should be necessary for a straightforward return. If you’re considering purchasing, I’d strongly recommend reviewing the refund policy very carefully and not assuming the “30-day guarantee” means a full or near-full refund. The product itself may work for some dogs, but based on my experience, the return process lacked transparency.