Better UReviews of betterucare.com

Cathy was very experienced and thoughtful about the entire process and my personal well being. She answered all of my questions thoroughly and asked me if I felt safe above all. If not for the medication alone I felt better about my depression just talking with her. This was definitely a five star interaction and I will continue to use the Better U service because of Cathy’s hard work and dedication.

I have been using Better U for my mental health growth for over a year now. I have reviewed and checked with multiple other providers who claimed to do the same thing. Yet, I continue to stay with.BetterU. They are kind and considerate, empathetic, and I have yet to feel judgment from any person I have spoken with or counseling personnel. If you are on the fence of which company to try, I would definitely recommend you give them the opportunity to treat your mental health so you can move forward in life.

I strongly urge anyone considering Better U to look elsewhere. My experience from start to finish was incredibly disappointing. After taking my payment, Better U scheduled me with a clinician who never showed up to the appointment. There was no warning or explanation beforehand. I then had to be rescheduled with another clinician, and the appointment felt rushed and impersonal. I left feeling like they were simply going through the motions rather than providing thoughtful patient care or adequately explaining the treatment process. The most concerning part came afterward. I received my package, but the ketamine medication I was expecting was not in the box. The company has maintained that it was included, but it was not. None of the contents were clearly labeled, making it difficult to verify what was supposed to be there. When you’re seeking treatment for depression or anxiety, reliability, communication, and patient care are essential. My experience was the exact opposite. Instead of receiving the support I was looking for, I was left frustrated, stressed, and without the treatment I had paid for. Based on my personal experience, I cannot recommend Better U. I encourage anyone considering this company to do thorough research and carefully consider other treatment providers before entrusting them with your care.

If there was a 0 star rating, that is what I would have chosen. The fact that you have to pay for all of your sessions up front without even speaking with a clinician is insane. The first appointment with a “peer support professional” is free and they give you hope that you would be a great candidate after providing basic medical information, they take your payment. After that, you schedule with a clinician. Then, when their clinician needs a clearance from your normal psychiatrist, it is not deemed as them making the decision that you are not a good candidate. They just need clearance from a medical professional…If someone is a good candidate, one would think that the process would just start without clearance. That is not the case. Then you do not get your full refund because their clinician is just asking for a clearance, not denying you. I feel that after meeting with a clinician(that could absolutely be paid for), then make the decision to move forward or not and then take the remainder of the payment for treatments. That would make sense. Instead it’s a $100 fee for the clinician and then they take 3.5% from the remainder of the amount paid for your refund. I have been going through this process with very little communication from Better U. It has been a stressful situation and definitely not making me a better me.

The care team has been great and very understanding and helpful. I get calls periodically to check in on my progress. The online resources are very good and work with both Spotify and Youtube Premium. The medicine itself has exceeded my expectations. I was surprised by the immediate effect it had on relieving my anxiety and depression. It was like a knot in my chest has been untied that I was not even aware was there before. I'm looking forward to continuing the process and see what more I am able to achieve. I would recommend this to anyone who feels like they are stuck in unproductive modes of thinking and with deep seeded traumas they need to unpack.

This the first treatment option that has truly helped me with a paradigm shift. I am now able to look at my life in a positive light and be hopeful for the future.

Supportive and insightful team to help people heal. Highly reccomended

Cathy was very helpful and caring about my experiences with my treatment. She was very friendly and supportive of me. Thank you again Cathy!