Better UReviews of betterucare.com

The medication did not work out for me. I took 1 troche, and only had 1 session thus far, but not sure I will continue. The day after the trip had no afterglow and I remained a bit woozy and borderline nauseous. I took the anti-nausea medication beforehand, but still felt quite nauseated for 3-5 hours afterwards. It also did not feel conducive to introspection the day after. I just felt more sad and a bit more groggy. I did all the intention setting, meditation, journaling, etc. beforehand. I spent the entire morning doing that, before starting the session in the afternoon. By the way, I've heard from others that the IV might give more of an afterglow or make you feel better for a few days afterwards. It might be different for everyone, but I've seen this repeated a few times online. Overall, I don't think I got any benefits afterwards, and just experienced some negatives. There were also a couple of logistical issues. It took the pharmacy 2 weeks to send out the Brain Box after I received the troches. I had to reach out to Better U a couple times first, and then still had to follow up with Art Of Medicine myself a few days after that to get them to finally ship it out that day. I recommend calling them if you need support. they do answer quickly. The text messages can take a long time to get back to, over a day frequently, and sometimes the context is missed, because there's multiple people taking turns responding. I do appreciate all the materials available, and the unlimited group sessions. At the moment, I just don't know if I want to try the second session, and feel like I might have wasted $500. I recommend trying to find something where you can pay for just 1 session to see if you like it. I also wonder if IV might be more effective for someone people. I'll try a group session and try to get some advice there, and if I end up trying it again, and it works better the second time, I'll update this review.

I’ve been with Better U for several years, and for a long time I genuinely felt supported and grateful for this program. Ketamine therapy helped me when other options hadn’t, and I’ve recommended Better U to others in the past based on my early experience. Over the last several months, though, I’ve grown increasingly concerned. Since a pharmacy change, the medication no longer feels consistent with what I previously received at the same prescribed dose. I’m not claiming wrongdoing — but as a long-term patient, the difference has been noticeable and unsettling. Continuity of care has also become a significant issue. I seem to have a new doctor or provider nearly every appointment, which makes it difficult to build trust or feel that anyone truly knows my history. Phone calls are rarely returned, and when I do need to schedule a doctor appointment, the wait can be up to two weeks. One experience in particular was especially difficult. Around Christmas, my prescriber did not send my prescription to the pharmacy for over a week, even though I had clearly explained that I was out of medication and that the holiday period is a very hard time for me emotionally. I shared that I was struggling and having flashbacks. Despite this, it took four separate phone calls before anything moved forward, and responses only came via brief text messages days later. That lack of urgency and follow-through was deeply disappointing. I’m sharing this publicly because repeated attempts to resolve these issues privately haven’t led to improvement. When you’re already dealing with stress and mental health challenges, these kinds of delays and communication gaps don’t just feel frustrating — they add to the burden. I want this to work, and I’m not trying to attack the company or dismiss the many people who’ve had positive outcomes. However, given the ongoing issues with responsiveness and continuity, I’m now also looking into other programs. I truly hope Better U can take feedback like this seriously and make improvements, especially for long-term patients who’ve relied on this care.

The ketamine therapy didn't really work for me. I'm not saying it's a bad company or a scam, just that for me the product didn't do what it claimed to be able to do. I was just as depressed after 12 treatments as I was when I started. I followed all of the protocols and also did therapy and other antidepressants at the same time. I never got the clarity or breakthrough epiphanies that they said I should get. All it did was make me feel trippy for a while, and groggy and nauseous. Even with anti nausea meds. The journal prompts did not feel relevant to me or my issues, and provided no insights at all. The "integration sessions" felt rushed and I did not feel like enough support was provided and the counselors did not really address my concerns. Additionally, the treatment protocol takes up so much time and has so many requirements that it is nearly impossible to have a full-time job or any kind of hobbies or social life while doing this treatment. Having to miss out on the things I enjoy made my depression worse and made me feel more isolated and lonely. Having to deal with taking time off work and fitting the treatment into my schedule only served to add to my anxiety and cause me even more stress. The treatment requires you to have a support person present, which poses an inconvenience for me and my family, as they have to rearrange their schedules. The company charges almost $60 extra per session for a "virtual" support person which is an absurd amount for an hour long session, where the person isn't even doing anything. I'm really glad this worked for so many people but for me the results are very disappointing considering the time and financial commitment. Antidepressants worked so much better for me, at least at first. And, they are cheaper and don't require the amount of time needed here. I will just have to keep trying antidepressants until I find one that made me feel as amazing as my current one did for 7 years before it decided to quit working on me. Hopefully I will find something. There are lots of treatment options out there - unfortunately this is not the right one for me - and I had to waste $1,400.00 - not covered by insurance - to find that out. It might work for other people but I don't think ketamine is right for me.

I have to say I have mixed feelings about about better U. As someone who has spent over $1000 in purchases from them. It started out ok. The dosage was good. But then the moment I asked for a release form, the medication I got after that was very light. It was written on it as the same dosage but when I used the medication it was obvious it was not the same dosage. So I let them know. To their credit, they admitted that their pharmacy changed the composition, so they sent me a different type. But the same result. No effect. Kind of sad. Felt like I’m being ripped off. Maybe it’s because I asked for a release form. But it started out good but ended up looking like they just wanted my money and sent me low dosage instead of what it payed for.. Disappointing but hey, big businesses right… hope this helps anyone who’s trying to find a trusted company.

BetterU was great up until they asked for a positive review. After that communication became unclear. I was placed on autopay after my last prescription without my knowledge. When I expressed my disappointment and stated I was even considering other options bc of this I got the response “thanks for letting us know”.

I am having a very hard time getting a call back or anyone to answer phone calls after initially paying for the service. In spite of reaching out via text, phone, patient portal I can’t reach anyone at the company now. Initially were very responsive, but then went dark. I will next be seeking a refund since it appears they are no longer willing to respond to basic messages/requests

I was asked to remove a negative review after I got a partial refund, I did, even though I thought others should know the medication didn't work. I was given an exhaustive list of excuses, all pointing to me. When I took the last one it worked. I returned humbly and tried to continue with treatment. Then I find I'm deleted from everything . And yes, I had to fight suicidal thoughts last night. Better U wants only good reviews and couldn't care less if a patient is making strides forward with medication. It's about reputation and money. How unfortunate. Of all things they should be aware of possibility of medication not working on everyone. Or possibly punk meds @ 300. Don't blame the patient , help them. Again, they don't care.

I wish they would be more open in their advertising, and say boldly upfront who is automatically not a candidate. They make it seem like it can help anyone I was very excited to try ketamine therapy for chronic pain & anxiety. I do however consume alcohol. I am not an alcoholic but due to being a little over a mont out for a hip replacement I’m in a lot of pain & drink some wine at night to help that. For that reason I was not a candidate, but I wasted a ton of my time to find that out. This is all after they collected my payment. I’m glad they are thorough & safe. However, just a simple list of the automatic deal breakers *before you hand over payment, schedule televisits, download & sign paperwork, fill out questions & go through prep videos on their app would be nice. I wasted a lot of my time & hopes. Also, they felt accusatory as though they were slightly shaming me for drinking some wine at night. Who do they think seeks ketamine therapy? A perfectly happy balanced person? Not likely..most will have flaws to work on.