Better UReviews of betterucare.com

Response from Better UNov 4, 2023

Thank you so much for taking the time to share your experiences with Better U. I'm so grateful to hear that our team has made such a positive impact on your healing journey. Our team places a strong emphasis on both education and empathy, understanding that the path to wellness is both a science and an art. We believe that our blend of professional knowledge and genuine, heartfelt support provides a foundation for healing and personal growth that is both effective and sustainable. To know that you've felt the warmth and expertise of our staff not just as a service, but as a human connection, truly affirms the values we strive to uphold every day. Your acknowledgment that our support comes from direct experience or from the heart—and often both—is the highest compliment we could receive. We’re here for you, and we look forward to continuing to support you. Please feel free to reach out to us anytime.

Response from Better UOct 25, 2023

Thank you for allowing us to be a part of your healing journey.

Response from Better UOct 26, 2023

Thank you for taking the time to provide your feedback regarding your experience with our treatment team and our services. It warms my heart to hear that your interactions with our treatment team has been very good. Our dedicated team is committed to providing exceptional care and support, and we set out to always lead with love. Regarding the timeliness of medication delivery, this, I am genuinely sorry. We understand the critical importance of receiving medications on the same schedule month. While it is true that we do not have direct control over the pharmacy and their delivery schedules, we recognize our responsibility to advocate for our patients and to work diligently to ensure a smoother, more reliable medication delivery process. To address this, we took the following steps: Implemented a follow-up system to monitor medication deliveries and promptly address any delays or issues that may arise. Exploring alternative pharmacy options that may offer more consistent and reliable delivery schedules. We want you to know that we are committed to improving processing times with the pharmacies we work with. Your trust in our services is invaluable, and we are dedicated to earning and maintaining that trust. Once again, thank you for bringing this matter to our attention. We welcome any additional feedback or suggestions you may have, as they are crucial in helping us enhance our services. Please feel free to reach out to our office if you would like to discuss this matter further or if there is anything else we can assist you with. - Derek Better U

Response from Better UMar 20, 2024

Hey there, Thank you for leaving such a helpful review! We're thrilled to hear that Better U offered a positive experience for you. We understand that navigating a new treatment program can be confusing. We strive to make our onboarding process clear, efficient, and informative. We're glad you found it easy to understand and that our team was responsive to your questions. Timely delivery is important, and we appreciate you acknowledging that your package arrived as promised. We apologize that there wasn't a dosage guide included with the Ketamine. HIPAA compliance prevents mentioning specific treatments or dosages, but we're glad you received clear instructions through the weekly emails. Our goal is to provide comprehensive support throughout your treatment journey. We're happy to hear that you found the follow-up positive and informative. It's fantastic that you noticed a significant improvement in your thoughts and well-being after the first treatment. We can't make specific claims about treatment efficacy, but we're glad Better U offered a valuable alternative to traditional medications for you. Thank you again for choosing Better U and for sharing your experience!

Response from Better UMar 20, 2024

We appreciate your honest review. At Better U, we understand that everyone's experience is unique. For some, our program offers a path to lasting change and personal growth. For others, like yourself, it might provide a crucial "reset" during challenging times. If you ever experience that feeling of overwhelm again, please know that Better U is here to support you. We offer resources and tools to help you manage difficult periods and get back on track. Thanks again for choosing Better U. We wish you continued well-being.